The Collections Dashboard is comprised of the .
A. Delinquent Customer list, Activities list, Customer Search feature. Process Monitor table
B. Delinquent Customer list, Activities list, Customer Search feature
C. Delinquent Customer list, Activities list
D. Delinquent Customer list, Activities list, Process Monitor table
A Collections Agent wants to verify that the delinquency status are accurately assigned and all the dependent processes have occurred.
Which three options are true in this scenario?
A. Go to the Collector's Work Queue and see whether the delinquent accounts are listed under the Delinquent Accounts node.
B. Navigate to the Collections tab to find all delinquencies In the Collection Header.
C. Navigate to the Transactions tab to verify that the open work items are listed.
D. If strategies are used, go to the Collector's Work Queue and verify that the strategy work items are listed.
E. Select the Collections window to see the dunning events that have occurred.
Tables for the Customer Master are owned by .
A. Oracle Fusion Receivables
B. Oracle Fusion Distributed Order Orchestration
C. Oracle Fusion Trading Community Architecture
D. Oracle Fusion Customer Relationship Management
The default dunning contact name can be specified in the .
A. Global Preferences in the Manage Collection Preferences
B. Preferences in the Manage Collection Preferences
C. Create Dunning Configuration in the Manage Dunning Configuration
D. Dunning Configuration Details in the Manage Dunning Configuration
What are the two parameters on which Collectors can create and save customer lists?
A. Work Status
B. Aging Bucket
C. Currency
D. Priority
You have run the delinquency process for a customer and have navigated to the transactions tab to view the status.
Why is the status for the transactions blank?
A. The status of the past due transactions appear as blank.
B. There was an error when updating the status during the delinquency process. Fix it and rerun the process.
C. The status of the current or paid in full transactions appear as blank.
D. The transaction status is NOT automatically updated when the process runs.
What option is available for the Collection manager for viewing customer data in the Delinquent Customer Region on the collections Work Area pages?
A. PDF view
B. Query by Example
C. Export to Excel
D. Export to HTML
What two items are required for customer invoicing?
A. Lockbox
B. Customers
C. Remit-to address
D. Customer Profile Classes
What are the three ways a Dispute Request can be submitted?
A. By a Collections Agent through the Advanced Collections application in the Customer Work Area
B. By a Billing Specialist through the Billing Work Area
C. By an Account Receivables Specialist through the Receivables Balances Work Area
D. By a Billing Manager through the Transaction UI in the Adjustment Work Area
E. By a Receivable Manager through the Reconciliation Work Area
What three Work Areas are used to review and manage actionable items before the closing period?
A. The Billing Work Area for invoicing and adjustment approval related activities.
B. The Receivables Balances Work Area for customer payment and credit application processing.
C. The Revenue Adjustments Work Area for contingencies affecting revenue recognition.
D. The Receivables Balances Work Area for invoicing and adjustment approval related activities.
E. The Revenue Adjustments Work Area for customer payment and credit application processing.
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