Oracle Oracle Certifications 1Z0-325 Questions & Answers

• Question 41:

  Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.

  Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object? (Choose two.)

  A. Update profile permissions/deploy custom object/add to workspace

  B. Update custom object permissions/update profile permissions/deploy custom object

  C. Update custom object permissions/deploy custom object/add to workspace

  D. Update profile permissions/add to workspace

  E. Update custom object permissions/add to workspace

  Correct Answer: BC

• Question 42:

  Identify the three options available on the deployment manager screen in customer portal. (Choose three.)

  A. Rollback

  B. Stage

  C. Develop

  D. Production

  E. Promote

  Correct Answer: ABE

• Question 43:

  Select two true statements about chat. (Choose two.)

  A. Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.

  B. A guided assistance control is not available in a custom chat workspace.

  C. To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.

  D. Variables cannot be used.

  E. If the transfer option is enabled, a chat can be transferred to a queue or another agent.

  Correct Answer: DE

• Question 44:

  You are working with a client to set up a new chat channel for their agents. Which four features would you configure in the chat workspace options? (Choose four.)

  A. Wrap Up Time.

  B. Prompt the agent to enter wrap up mode.

  C. Set Absent Interval for how long to wait without a response.

  D. Set the queue wait time interval.

  E. Create/associate related incident at the beginning of chat.

  F. Set Status to Solved for incidents created automatically.

  G. Set the Warning time for when to notify an agent when a response is received.

  Correct Answer: ABEF

• Question 45:

  Your customer supports three different brands and needs to be able to send and receive emails using differently branded emails.

  The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.

  Identify the three configurations that must be made to enable this requirement. (Choose three.)

  A. Use the custhelp.com email address as the Reply To address.

  B. Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.

  C. Use SMTP Forwarding from your customer's mail server to the default service mailbox.

  D. Use the Friendly From/ Branded Address.

  E. Use your customer's branded email address as the Reply To address.

  Correct Answer: BCE

• Question 46:

  During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.

  Which three of the available options are required to complete this requirement? (Choose three.)

  A. Update the config verb CP_HOME_URL.

  B. Update the config verb CP_LOGIN_URL.

  C. Delete the home.php file from the customer portal site.

  D. Remove the "Home page" navigation option from the template file.

  E. Update the site.css file to remove references to the Home page.

  Correct Answer: ADE

• Question 47:

  When using standard reports within the Analytics module there is a limit to what can be edited in each report.

  Select the two items that are editable on a standard report. (Choose two.)

  A. Permissions. Graphs

  B. Column Headings

  C. Report Heading

  D. Schedules

  E. Non Selectable Filters

  Correct Answer: AE

• Question 48:

  Your customer wants to send out a post incident survey using a business rule. Which two options would prevent them from completing their rule? (Choose two.)

  A. The rule contained a Send Email Response to Sender action within the Then statement.

  B. No transactional survey has been created, so the "Send Transaction Survey" action is not available.

  C. A "Transition State" action was added in the rule before the "Send Transaction Survey" was added so the action button is no longer available.

  D. The "IF" condition section includes a check of the previous status.

  E. The rule was created in a function state as opposed to a normal rule state.

  Correct Answer: AD

• Question 49:

  Your client decides not to use Groups when setting up staff accounts.

  You are positive that groups should be set up. Therefore, you need to explain the advantages to your

  client.

  Select two advantages of setting up groups. (Choose two.)

  A. routing incidents to groups with business rules

  B. assigning incident queues to a Group

  C. displaying group performance with analytics reports

  D. deactivating staff groups

  Correct Answer: BD

• Question 50:

  You want to find all Message Base entries that include the two words "create" and "incident." Which is the correct format for your search in the KEY field?

  A. create%incident

  B. %create% | %incident%

  C. %create incident%

  D. %create% and %incident%

  E. %create%incident%

  Correct Answer: A