A user experience a paper jam when printing a 500-page, double-side report. A technician clears the paper jam and inspects the printer for any remaining paper. The technician then powers the printer for any remaining paper. The technician then powers the printer off and back on. The printers LCD display says it is ready, and cables are securely connected. The user attempts to print the report again, but the printer still does not print. It also shows no indication of any change. Which of the following troubleshooting steps should the technician attempt FIRST?
A. Replace the drum and loner for the printer.
B. Remove the printer memory and reseat it in the socket.
C. Disassemble the printer body and look for further paper jams.
D. Restart the print spooler service and inspect the queue.
E. Try reinstalling the print driver tor the printer
A technician recently replaced a power supply In a user's PC. Since then, the PC powers off immediately and provides no feedback when the user launches certain applications. This occurs consistently after reboots. Which of the following is the MOST likely cause of the issue?
A. Insufficient waltage
B. Faulty RAM
C. A damaged connector
D. A faulty electrical outlet
Which of the following is the type of address a DHCP server assigns on a network?
A. Dynamic
B. Static
C. APIPA
D. MAC
E. Default
A technician is configuring a new desktop and wants to implement lull disk encryption. When attempting this task, the technician gets an error staling the device cannot be encrypted. Which of the following does the technician need to enable so the drive can be encrypted?
A. BIOS
B. TPM
C. EFS
D. UEFI
Which of the following types of peripheral devices can be used to authenticate users on a computer system and provide access into a building?
A. Smart card
B. OR scanner
C. Number pad
D. ADF
A user is working on a company laptop at an airport and needs to update and email a confidential file with sensitive information. To which of the following should the user connect in order to send the message security?
A. Airport WlFi
B. Bluetooth pairing
C. Company VPN
D. Mobile phone hospot
A technician is setting up a workstation for a new user. The computer's OS has most features disabled. The computer has graphics, network, and human input devices configured.
When a user logs onto the computer, it loads a virtual desktop with all the necessary programs. Which of the following BEST describes this type of workstation?
A. Locked kiosk
B. Virtual machine
C. Thin client
D. Hypervisor
A user, who recently switched offices, calls the help desk regarding the speed of network applications. A technician determines the user is only connected at 100Mb, but a 1Gb network card is already present. Which of the following is the MOST likely reason why the user is unable to connect beyond 100Mb speeds?
A. The PC is assigned a static IP address that is in the wrong VLAN.
B. The user is connected via wired and wireless connections, but the PC is using the wireless connection.
C. The user's patch cord Is a Cat 5 cable and needs to be replaced with a Cat 5e cable.
D. The PC is connected through a UPS line conditioner and needs to be connected directly.
A user's personal laptop has been behaving erratically for the past month. Today, however, the user cannot perform any work on the laptop, as the device locks up immediately after logging on. Believing the issue to be a malware infection, a technician takes the laptop back to the workbench for additional tests and diagnostics. A full-system malware scan returns inconclusive results. The user reports only new software installations have been made to the laptop.
Following best practice methodologies, which of the following should the technician perform NEXT to resolve the problem?
A. Uninstall the new software applications
B. Document the findings and report them to the user
C. Do a full backup of the system data
D. Perform a format and System Restore
A customer is experiencing difficulty understanding VoIP calls when copying large files from a computer to the office server. Which of the following settings should be adjusted to resolve the issue?
A. NAT
B. NIC duplex
C. MAC filtering
D. QoS
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