An employee's mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?
A. Clean out the charging port on the device
B. Replace the mobile device's battery
C. Issue a new charging cable to the employee
D. Send the device for service and give the employee a loaner
A technician is dispatched to troubleshoot a slow performance issue on a PC. Upon arrival, the technician immediately opens Task Manager and sees that CPU and RAM performance are within normal ranges. The technician then checks and verifies the speed and duplex settings and performance on the network card. The technician then temporarily disables the antivirus to see if performance is affected, and it is not. After re-enabling the antivirus, which of the following is the NEXT best stop for the technician to take?
A. Check to see if insufficient hard drive space is causing the issue
B. Update the operating system, drivers, and firmware on the PC
C. Log into the PC with another user profile and test performance
D. Shut down the PC, unplug the power for 30 seconds, and then boot the PC
A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of their removable hardware.
Which of the following devices would BEST meet the owner's needs?
A. Docking station
B. Port replicator
C. Thunderbolt
D. USB hub
A customer wants to upgrade a PC's internal storage to have more room to store backups, photos, and videos. The new storage should be large enough to avoid expanding again next year.
Which of the following BEST meets these needs?
A. 3TB HDD
B. 50GB NAS
C. 500TB SAN
D. 512GB SSD
Which of the following is the main purpose of the +5VSB output of a power supply?
A. It allows peripherals to draw power when the machine is off
B. It provides power to the audio and sound boards of the machine
C. It acts as the main voltage supply to the motherboard and processor
D. It powers all expansion cards and external device hubs
Which of the following is used to connect a headset to a laptop?
A. eSATA
B. BNC
C. RG-6
D. USB
Which of the following wireless standards is only capable of 5GHz frequencies?
A. 802.11a
B. 802.11ac
C. 802.11b
D. 802.11g
A customer asks a technician to help set up a specialized computing system for video editing.
Which of the following should the technician install on the workstation to BEST meet the customer's specifications? (Choose two.)
A. SSD
B. Dual monitors
C. Gigabit NIC
D. Hypervisor
E. Docking station
F. NAS
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?
A. Remove the static IP configuration from the desktop.
B. Set the laptop configuration to DHCP to prevent conflicts.
C. Replace the network card in the laptop, as it may be defective.
D. Bridge the LAN connection between the laptop and the desktop.
A technician is setting up a WiFi-enabled thermostat for a customer, but the customer is concerned about IoT devices getting hacked.
Which of the following BEST address the customer's concerns? (Choose two.)
A. Use the latest encryption standard on the wireless network and set a strong password.
B. Enable two-factor authentication for the IoT device's cloud account, if it is available.
C. Separate the IoT thermostat by segregating it in a DMZ network.
D. Disable wireless access on the thermostat to make it unshakable.
E. Upgrade the customer's router to the latest version to improve network security.
F. Upgrade the customer's wireless network encryption to WPA.
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