CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 251:

  A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word.

  Which of the following should a technician check FIRST?

  A. The toner volume in the printer

  B. The USB cable from the PC to the printer

  C. The printer driver version

  D. The print spooler service

  Correct Answer: A

• Question 252:

  A user reports that since installing updates earlier that day, several of the productivity applications that were installed no longer open. The applications start to load, and then they crash immediately. A technician tries switching users and logging in as the local administrator, but the same issue still occurs.

  Which of the following should the technician perform NEXT?

  A. Escalate the ticket to Tier 2 support.

  B. Uninstall and reinstall the productivity applications.

  C. Reimage the user's workstation.

  D. Reboot the system to complete the updates.

  Correct Answer: D

• Question 253:

  An issue with a user's computer was addressed several times by multiple technicians, but the User has continued to experience the issue. The User calls the help desk and insists on speaking to a supervisor; however, the supervisor is away at lunch.

  Which of the following should the technician perform FIRST?

  A. Offer to address the concern since the supervisor is currently unavailable.

  B. Show the work orders to the customer as proof the issue was resolved.

  C. Tell the customer to return at a later time when the supervisor is available.

  D. Call the supervisor on the phone and let the customer talk to the supervisor directly.

  Correct Answer: A

• Question 254:

  A user is trying to find a file that contains a specific string on a Linux workstation. The user locates the file and then needs to navigate to another directory to work with it.

  Which of the following commands should the user enter to accomplish both of these tasks? (Select TWO).

  A. grep

  B. chmod

  C. =rm

  D. pwd

  E. sudo

  F. cd

  Correct Answer: AF

• Question 255:

  Which of the following would be the FASTEST method to perform a clean install of the latest Windows OS?

  A. USB media

  B. Optical drive

  C. Network boot

  D. In-place upgrade

  Correct Answer: B

  Reference: https://www.zdnet.com/article/windows-10-whats-the-right-way-to-do-a-clean-install/

• Question 256:

  A customer reports that a phone's battery does not last as long as expected. Which of the following would be the BEST way to resolve the short battery life issue and maintain phone functionally?

  A. Turn off mobile data.

  B. Email airplane mode.

  C. Disable software updates

  D. Uninstall games

  E. Stop all background applications.

  Correct Answer: E

• Question 257:

  A new security policy stores all remote access to network devices must be performed using secure connections whenever possible.

  Which of the following remote access technologies would a technician MOST likely use to manage a Windows-based device remote without using a CLI?

  A. RDP

  B. SSH

  C. Telnet

  D. RADIUS

  E. SSO

  Correct Answer: A

• Question 258:

  A recent security breach has caused a large company to audit its own internal security policy. The breach Involved an unauthorized user gaming access to an unattended computer by exploiting default credentials and then further elevating system privileges.

  Which of the following security measures would have MOST likely prevented the breach? (Select TWO).

  A. Account lockout policy

  B. Disabled guest account

  C. Screensaver password locks

  D. BIOS password

  E. Password expiration

  F. Logon time restrictions

  Correct Answer: BC

• Question 259:

  A technician needs to secure a SOHO network against unauthorized access. A switch has been deployed, and all endpoints have been patched; however, not all of the endpoints are in use. A solution must be implemented to secure the unused endpoints.

  Which of the following should the technician do FIRST?

  A. Implement firewall rules and restrictions.

  B. Disable the inactive ports.

  C. Implement a NAC solution.

  D. Enable MAC filtering.

  Correct Answer: C

  Reference: https://resources.infosecinstitute.com/topic/network-design-firewall-idsips/

• Question 260:

  Which of the following allows for per-command authentication and authorization?

  A. TKIP

  B. RADIUS

  C. AES

  D. TACACS

  Correct Answer: D

  Reference: https://www.networkworld.com/article/2838882/radius-versus-tacacs.html