Joe. a technician, imaged a laptop using third-party software, but the drive is now showing a smaller partition size than the installed disk space. Which of the following utilities will allow Joe to resize the partition using a graphical interface?
A. Device Manager
B. DxDiag
C. DiskPart
D. Disk Management
Which of the following OS types provides a lightweight option for workstations that need an easy-to-use browser-based interface?
A. macOS
B. Windows
C. Linux
D. Chrome
A customer's computer was turned off overnight, When the customer restarts the computer, an advanced startup menu is displayed.
The startup repair option is unsuccessful and causes the computer to reboot repeatly untill the advanced startup screen reappears.
Which of the following should a technician attempt FIRST?
A. Go back to the previous build.
B. Refresh the PC.
C. Run System Restore.
D. Perform System image Recovery.
E. Reset the PC.
A technician encounters a previously unidentified issue. The technician conducts some research, finds a solution, and resolves the issue. According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?
A. Inform the immediate supervisor about the findings.
B. Email all the other technicians to explain the problem and resolution.
C. Enter the resolution in the ticket and close it.
D. Add the findings to the knowledge base
A technician has completed troubleshooting and repairing a newly found bug on a user's workstation. The technician wants to share the repair steps with the rest of the team. Which of the following methods will the technician MOST likely use?
A. Knowledge-base entry
B. Team chat message
C. Email to the team leader
D. Incident documentation
Which of the following should be replaced after a voltage spike?
A. Surge suppressor
B. Battery backup
C. Power supply
D. Electrical cable
A user's smartphone takes longer to access websites than it did prior to a weeklong vacation. The user also observes the smartphone no longer says LTE in the corner of the screen, but it has significant improvements in speed when connected to a local hot-spot.
Which of the following is the cause of the symptoms the smartphone is experiencing?
A. Network settings
B. Weak signal
C. Data limits
D. Airplane mode
A customer is shopping for a new tablet. The customer is primarily concerned about transferring applications from the old tablet to the new one. Which of the following specifications is MOST important when selecting a new tablet?
A. Screen size
B. Storage
C. Wireless speed
D. Operating system
Joe, a user. is unable to log into a laptop using his proper network credentials because of an incorrect username or password However. Joe is able to log in without issue to a coworker's PC using his credentials.
Which of the following is the MOST likely cause of the issue?
A. The administrator account was disabled during the installation of the OS.
B. The laptop was not joined to the domain when the OS was installed.
C. The laptop's hard drive was formatted with FAT32 during the OS installation.
D. The OS was not Installed with the correct drivers for the laptop's input devices.
The Chief Executive Officer (CEO) of an organization frequently travels with sensitive data on a laptop and is concerned the data could be compromised if the laptop is lost or stolen.
Which of the following should the technician recommend to BEST ensure the data is not compromised if the laptop is lost or stolen?
A. Implement strong password policies.
B. Encrypt the hard drive on the laptop.
C. Set up a BIOS password on the laptop.
D. Enable multifactor authentication on the laptop.
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