Many of the files in a user's network folder have a new file extension and are inaccessible.
After some troubleshooting, a technician discovers a text document that states the files were intentionally encrypted, and a large sum of money is required to decrypt them.
Which of the following should the technician do to recover the files?
A. Restore the network folder from a backup.
B. Perform a System Restore on the computer.
C. Update the malware scanner and run a full scan.
D. Disconnect the computer from the network.
A technician is setting up a new laptop for a doctor to take to a conference. The laptop contains private health information, and the technician needs to ensure the laptop is protected from unauthorized access in case it us lost or stolen.
Which of the following the technician implement the BEST meet this requirement? (Select TWO.)
A. UEFI password
B. Privacy screen protector
C. Login time restrictions
D. User account restrictions
E. Password expiration
F. Full disk encryption
A user's PC has become infected with malware that has a known remediation, Which of the fallowing would MOST likely prevent this from happening again?
A. Create a restore point.
B. Utilize a preinstallation environment.
C. Disable System Restore.
D. Keep software up to date.
A user opens a phishing email and types logon credentials into a fake banking website. The computer's antivirus software then reports it has several from the network.
Which of the following should the technician perform NEXT?
A. Have the user change the password.
B. Update the antivirus software and run scans.
C. Disable the user's local computer account.
D. Quarantine the phishing email.
Which of the following filesystem types has native read/write support on all desktop operating systems?
A. FAT32
B. ReFS
C. NTFS
D. EM4
Which of the following operating systems is based on UNIX source code and is closed source?
A. Android
B. Windows
C. macOS
D. Linux
A Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to:
Deploy the patches to the environment following best practice protocols. Ensure the servers and applications are functioning properly after the deployment.
Which of the following steps will the technician most likely take NEXT?
A. Document the business processes.
B. Scope the change.
C. Perform a risk analysis.
D. Develop a back-out plan.
E. Document the changes.
A help desk technician needs to make administrative changes securely on a remote user's machine. The user must be logged off when the changes are made. Which of the following tools would the technician MOST likely use?
A. RDP
B. Virtual network computing
C. Microsoft Remote Assistance
D. SFTP
A network administrator received a report that the disk storing the accounting department's files has less than 10% free space. An extra was installed in the file server and is unused.
Which of the following OS management features would allow for additional disk space for the department, avoiding downtime?
A. Disk quotes
B. Disk defragmentation
C. Extending partitions
D. Distributed file system
A user installed an application that now requires a license key to enable lull functionality. The user contacts support, and the technician decides to enter a license key in the software GUI on behalf of the user. Which of the following will support this task''
A. SSH
B. RDP
C. FTP
D. Telnet
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