CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 691:

  A technician recently updated a printer driver on all the computers in an office. Shortly after the update, several users' accounts and passwords were compromised. Which of the following MOST likely explains the compromised accounts?

  A. Botnet

  B. Ransomware

  C. Antivirus definitions

  D. Keylogger

  Correct Answer: A

• Question 692:

  A user attempts to log in to a Windows PC, but the computer returns to the login screen after entering the correct username and password. A technician inspects the logs in Event Viewer and finds a message that corresponds to the user's login attempts:

  The user profile for Userl5 could not be loaded. Ntuser.dat is missing or corrupt.

  Which of the following would be MOST appropriate for resolving this issue?

  A. Boot into safe mode and log in as User15 Remove extraneous startup programs

  B. Go into System -> Advanced System Settings and remove the User15 profile.

  C. Run the command sfc /scannow.

  D. Delete the C:\Users\User15\ directory from the computer.

  Correct Answer: A

• Question 693:

  A technician receives the Chief Executive Officer's (CEO's) Windows 10 laptop, which has been infected with malware. The technician wants to make sure best practices are followed for troubleshooting and remediating the malware.

  Which of the following best practices should the technician perform FIRST in this scenario?(Choose three.)

  A. Disconnect the device from the network

  B. Identify and research the symptoms

  C. Restore the computer to the previous checkpoint

  D. Scan and use removal techniques

  E. Create a restore point

  F. Educate the end user

  G. Schedule scans and run updates

  Correct Answer: ABD

• Question 694:

  A user receives an email on a company smartphone. When trying to open the email, the user gets a message stating the email is encrypted, and the user cannot open it. The user forwards the email to a personal email account and receives the same message. The user calls the IT department to ask for help. To decrypt the message, the technician tells the user to contact the sender of the message to be able to exchange:

  A. keys

  B. passwords

  C. root CA

  D. tokens

  Correct Answer: A

• Question 695:

  An executive has contacted you through the help-desk chat support about an issue with a mobile device.

  Assist the executive to help resolve the issue.

  INSTRUCTIONS

  Select the MOST appropriate statement for each response. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

  

  Let's take a look at your phone settings.

  

  Please change the port number on your mail settings to 993.

  Which of the following should be done NEXT?

  A. Close the ticket out

  B. Educate the user on the solution that was performed

  C. Tell the user to take time to fix it themselves next time

  D. Send an email to Telecom to inform them of the issue and prevent reoccurrence

  Correct Answer: B

• Question 696:

  A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Select two.)

  A. Reduce the transmit power

  B. Reduce the channel availably

  C. Disable the DHCP server

  D. Enable QoS management

  E. Disable the SSID broadcast

  F. Implement WPA encryption

  Correct Answer: AE

• Question 697:

  A technician is running updates on a Windows PC. Some of the updates install properly, while others appear as failed. While troubleshooting, the technician restarts the PC and attempts to install the failed updates again. The updates continue to fail.

  Which of the following is the FIRST option to check?

  A. Visit the Microsoft Update website to see if there is an issue with a specific update

  B. Look up the error number associated with the failed update

  C. Look at the system Event Viewer to find more information on the failure

  D. Download the failed update to install manually

  Correct Answer: B

• Question 698:

  Which of the following BEST describes the Guest account on a Windows system?

  A. This account is designed to have the ability to set permissions for other users on the system. Users of this account have the capability to perform any operation or task on the system.

  B. This account is designed to provide basic permission for completing common daily tasks. Users of this account are restricted from performing things like installing new software.

  C. This account is designed for users who require specific administrator rights or permissions. Users of this account are restricted from installing software but can change time zones.

  D. This account is designed for users who require temporary access to a computer and do not need to store user-specific settings. Users of this account have very limited permissions.

  Correct Answer: D

• Question 699:

  Joe, an employee, took a company-issues Windows laptop home, but is having trouble connecting to any of the shares hosted on his home media server.

  Joe has verified he is connected to the Internet.

  Which of the following would explain why Joe cannot access his personal shares?

  A. An IP conflict is present

  B. A corporate VPN is enabled

  C. A firewall exception must be set

  D. HomeGroup must be enabled

  Correct Answer: D

• Question 700:

  A user contacts a technician to troubleshoot server errors. The user explains that some files will not open on the server, the data backups are operational, and the weather has been bad. The technician notices missing time slots in the event log.

  Which of the following should the technician replace to prevent these issues in the future?

  A. System memory

  B. Surge protector

  C. Hard drives

  D. Battery backup

  Correct Answer: D