A network administrator receives a ticket following a power outage that states the wireless network is down. The administrator discovers the SSID is broadcasting, but data is not being transmitted. Which of the following should the network administrator do FIRST?
A. Restart the access point
B. Reset the access point to default
C. Change the access point's frequency
D. Replace the access point's patch cable
A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?
A. Install the most recent firmware upgrade available for the printer
B. Contact the vendor for a hardware replacement
C. Reinstall the printer software and drivers, and then restart the printer
D. Read the installation manual and configure duplex settings
Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly. A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?
A. Testing the theory to determine cause
B. Identifying the problem
C. Documenting findings, actions, and outcomes
D. Establishing a plan of action to resolve the issue
Joe, an office manager, is concerned about printing and electrical costs. He requires all staff members to shut down their computers when away from their desks. He also wants to limit printer use to only times when he is at his desk. Which of the following should Joe do to enforce this restriction? (Choose two.)
A. Configure the printer on WiFi in Joe's office.
B. Enable file and printer sharing on Joe's computer.
C. Enable cloud printing on the printer using Joe's email account.
D. Disable point spooling on all other users' computers.
E. Install the printer via USB to Joe's computer.
F. Connect the printer through Ethernet at Joe's desk.
A technician needs to install a printer on the network. Which of the following must the technician configure? (Choose three.)
A. PCL
B. Dots per inch
C. Gateway
D. Subnet mask
E. MAC address
F. IMEI
G. IP address
H. Drivers
A user is performing an ipconfig but does not see the expected IP address. The user wants to perform a release and renew of the IP to see if that will fix the issue. Which of the following is the user utilizing?
A. VLAN
B. NAT
C. DNS
D. DHCP
Ann, a user, realizes she forgot to pack her laptop's AC adapter when she was preparing for a business trip. She calls the help desk to ask how to maximize her battery life until she returns to the office. Which of the following are the BEST solutions? (Choose two.)
A. Disable the speakers.
B. Dim the screen's brightness.
C. Turn on wireless.
D. Turn off Bluetooth.
E. Turn on GPS.
F. Mute the microphone.
A technician for a cable provider is setting up high-speed Internet service at a residential customer's home. The type of cabling the technician will use to connect from the outside pole into the customer's home is MOST likely:
A. coaxial.
B. plenum.
C. Cat 5e.
D. STP.
A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?
A. DiskPart
B. Diskmgmt
C. Disk Cleanup
D. BitLocker
Which of the following cloud computing concepts provides the ability to scale services as needed to accommodate changes?
A. Measured service
B. On-demand
C. Rapid elasticity
D. Resource pooling
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