Which of the following uses RTP or SIP for communication between devices?
A. Bridge
B. NAS
C. Modem
D. VoIP
The imaging process of a laser printer includes which of the following steps?
A. Submitting
B. Formatting
C. Cleaning
D. Duplexing
Impact printers use which of the following technology combinations for generating printed output?
A. Pin / Ribbon
B. Nozzle / Ink
C. Drum / Toner
D. Heat / Ribbon
When diagnosing potential RAM issues, which of the following should be checked for proper configuration?
A. Bus speeds
B. Fan speeds
C. UAC configuration
D. CMOS battery voltage
A technician configures a new laptop for a customer and tests it before packing it up. When the laptop arrives, it is unable to connect to any wireless networks. Which of the following should the technician instruct the customer to check FIRST?
A. Amount of Installed RAM
B. Updated WiFi drivers
C. CMOS battery
D. External toggle switch
Which of the following devices would need to be installed on a computer to allow the user to make video conference calls?
A. Webcam
B. Digitizer
C. LCD display
D. Microphone
Which of the following connection types uses a 15-pin connector for displays?
A. USB
B. VGA
C. Serial
D. DVI-I
Which of the following PC configurations would benefit the MOST from additional processor cores?
A. Virtualization Workstation
B. File Sharing Server
C. Office Productivity PC
D. Thin Client
Which of the following network classes is identified by a subnet mask of 255.240.0.0?
A. Class A
B. Class B
C. Class C
D. Class D
While explaining a problem to a technician a customer misuses terminology that confuses the technician. Which of the following is an appropriate response for the technician?
A. Politely listen to the customer and then perform diagnostics
B. Explain that the terminology being used is unknown
C. Ask questions to help fully understand the issue
D. Ask another technician to help the customer
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