Which of the following laptop hardware would be the LEAST likely to be replaced?
A. CPU
B. Display screen
C. RAM
D. Hard drive
Which of the following ports is associated with HTTPS?
A. 53
B. 80
C. 443
D. 3389
How should a technician respond in a situation where a user is very upset about a repeated problem?
A. Be nice and inform the user that they are committed to try to fix the problem.
B. Ask how the user's family is doing and other current affairs to create a calm atmosphere.
C. Be courteous and assure the user that they will take responsibility for the resolution.
D. Greet the user in a friendly manner and assure the user that they will fix all of the problems the user has caused.
Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of the following supplementary items to allow for proper installation?
A. FireWire cards
B. Riser cards
C. Storage cards
D. Network cards
Which of the following is a clear characteristic of an IPv6 Internet address?
A. 32 bit length
B. APIPA compatibility
C. 128 bit length
D. 64 bit length
Which of the following connectors are typically used to terminate an RG-6 cable? (Select TWO).
A. RJ-45
B. BNC
C. ST
D. DIN-9
E. F
Which of the following is the MAIN difference between LED and OLED displays?
A. LED employ organic materials while OLED do not.
B. OLED use light emitting polymers while LED do not.
C. LED emit light in all directions while OLED do not.
D. OLED do not require a voltage differential while LED do.
Laser printers differ from thermal printers because:
A. they use an electro-static field while thermal printers use heating elements to expose the image.
B. they use ink while thermal printers use a ribbon to transfer the image on the paper.
C. they use laser while thermal printers use heat to melt the toner on the paper.
D. they use heat to expose the image while thermal printers use heat to transfer the image.
Upon entering a computer room, a technician is shocked by a static electricity discharge when touching one of the computers. Which of the following environmental controls should be adjusted so that technicians will not be shocked in the future?
A. The temperature must be increased.
B. The humidity level must be decreased.
C. The temperature must be decreased.
D. The humidity level must be increased.
Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs?
A. All unused RAMBUS slots need to be filled with CRIMM dummy chips.
B. RAMBUS chips can be mixed and matched for numerous sizes and speeds in a given system.
C. RAMBUS memory provides more throughput and maximum speed than DDR3.
D. RAMBUS slots are backwards compatible with DDR1 memory.
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