A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed?
A. Prepare a hot spare in preparation for the next repair
B. Document all of the services provided
C. Communicate the status of the repair with the CEO
D. Offer other repair options if they are available
Modern laptop screens are much brighter because of advances in which of the following technologies?
A. LED
B. Batteries
C. Inverter
D. Plasma
A technician, Anne, notices there are no hardware volume control buttons on the new laptops that were ordered. Which of the following would control the volume on the laptop?
A. Software only
B. Bluetooth
C. Function keys
D. WiFi switch
A technician wants to simplify users' wireless configuration in a new remote office. Which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the SOHO access point?
A. Enable QoS
B. Enable SSID Broadcast
C. Enable WPS
D. Enable MAC filtering
Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy?
A. Hyperthreading
B. Intel SSE3
C. L2 Cache
D. S.M.A.R.T.
Which of the following cable types designates that it can safely be run through a drop ceiling?
A. STP
B. Plenum
C. CAT5e
D. UTP
Joe, a user, wants to modify the fan speed settings on his PC. Which of the following locations allows the fan speed settings to be changed?
A. BIOS
B. Device Manager
C. Motherboard Jumpers
D. Computer Management
A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?
A. Return the tablet to the manufacturer
B. Give the user a stylus to use
C. Calibrate the touch interface
D. Verify touch interface connectivity inside the screen
A technician needs to install a projector into a conference room with several windows. Which of the following should the technician consider so that the displayed image is always visible?
A. Resolution
B. Lumens
C. Anti-glare filter
D. Bulb life
Which of the following allows for audio and video connections using a single cable?
A. HDMI
B. Parallel
C. DVI-A
D. eSATA
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