CompTIA CompTIA A+ 220-802 Questions & Answers

• Question 1:

  A user reports that they are seeing odd shapes or blocks on their monitor that seem to be random, but stay until the system is rebooted. The monitor has been connected to another computer of the exact make and model and has shown no adverse issues. However, the problem returns once the monitor is connected to the original computer. Which of the following is MOST likely the issue?

  A. The monitor is overheating into above-optimal temperatures.

  B. The monitor is experiencing low voltage conditions.

  C. The video card is incompatible with the monitor.

  D. The video card on the problem computer is failing.

  Correct Answer: D

• Question 2:

  A prospective employee asks for wired Internet access while waiting for a job interview. Later, it is discovered that spyware was uploaded to the network from this particular location and the prospective employee cannot be contacted with the information provided. Which of the following security threats is this an example of?

  A. Phishing

  B. Shoulder surfing

  C. Viruses

  D. Social engineering

  Correct Answer: D

• Question 3:

  An administrator has advised against providing any information over the phone as a way to prevent against which of the following threats?

  A. Session hijacking

  B. Social engineering

  C. Man-in-the-middle

  D. Shoulder surfing

  Correct Answer: B

• Question 4:

  Which of the following is the MAIN difference between a rootkit and a virus?

  A. Rootkits encrypt the operating system while viruses encrypt documents

  B. Rootkits execute as super user while viruses execute as regular users

  C. Rootkits modify the BIOS while viruses cannot access the BIOS

  D. Rootkits infiltrate the kernel while viruses infiltrate files

  Correct Answer: D

• Question 5:

  A technician has developed training material to ensure employees physically secure company laptops from being stolen. Which of the following is a preventative directive that MUST be included in the training material?

  A. RFID tags must be attached to all laptops and receivers to all doors to alert when a laptop leaves the designated area.

  B. Biometrics devices must be installed on all laptops.

  C. All computers must be equipped with privacy filters.

  D. Employees must remember to lock their office doors when leaving even for a short period of time.

  Correct Answer: D

• Question 6:

  A user regularly calls and states that they have a computer with possibly corrupt system files and wants to know how to repair them. Which of the following utilities would resolve the problem?

  A. ASR

  B. FIXMBR

  C. SFC

  D. MSCONFIG

  Correct Answer: C

• Question 7:

  A customer calls and states when they are typing on their keyboard certain letters consistently display numbers instead of letters. Which of the following is the cause of the issue?

  A. Bluetooth keyboard did not pair properly

  B. Scroll lock is on

  C. Num lock is on

  D. Keyboard connector is coming loose

  Correct Answer: C

• Question 8:

  When cutting back the protective coating on CAT5 wiring, which of the following is the recommended tool?

  A. Punchdown tool

  B. Basic crimper

  C. Wire strippers

  D. Degausser

  Correct Answer: C

• Question 9:

  Recently, a user built a new gaming PC and is testing it out by running graphic intensive games. After a short time playing a game, the computer reboots with an error "a thermal event has occurred". Which of the following is the MOST likely cause of this issue?

  A. Processor is under-clocked

  B. Insufficient power to the motherboard

  C. Hard drive is overheating

  D. Video card is overheating

  Correct Answer: D

• Question 10:

  A user receives an unsolicited email stating that they need to follow a link to change their username and password because their bank account has been compromised. Of which of the following is this an example?

  A. SPAM

  B. Spyware

  C. Phishing

  D. Malware

  Correct Answer: C