A user asks a technician to make the icons and fonts larger on a recently issued laptop.
Which of the following is the BEST setting to adjust in the Display Control Panel to accomplish this?
A. Refresh Rate
B. ClearType Text
C. Resolution
D. Color Depth
While connecting to a coffee shop WiFi, a pop-up asks to choose the type of network. The user selects "Public network".
By default, which of the following will be restricted while using this connection?
A. Streaming video
B. Sharing files
C. Browsing websites
D. Viewing images
A user's smartphone keeps connecting to WiFi connections. This is a security issue, and the user wants to connect to known wireless networks only. The user does not want the phone to connect to any wireless networks automatically, especially public open networks.
Which of the following should the user perform?
A. Disable WiFi when it is not needed.
B. Use the cellular network only for data.
C. Disable the Bluetooth in phone settings.
D. Adjust the settings to prompt for WiFi networks
E. Put the phone in airplane mode
A smartphone user who has installed a new augmented reality mobile game reports extremely short battery life on the device, even when the game is not being played.
Which of the following should a technician recommend?
A. Restore the phone to factory settings.
B. Turn on airplane mode to save battery.
C. Close the game running in the background.
D. Disconnect the phone form the WiFi network.
A user cannot open an encrypted email on a smartphone and calls the help desk for assistance.
Which of the following should the technician help to user verify?
A. Port 443 used for HTTPS
B. L2TP use on VPN connection
C. Correct WPA2 key used
D. Proper S/MME installation
A user has reported that a lab of computes cannot access web-based applications. The technician has verified the network switch is routing traffic correctly and that DHCP has provided each desktop with a unique IP address. Each computer can authenticate to the domain controller and connect to network shares.
Which of the following would MOST likely resolve the issue?
A. Enable certificate services
B. Disable the firewall
C. Edit the gateway address
D. Modify proxy settings
Over the years, a user has been accidentally creating copies of folders in a personal drive and, as a result, there are now hundreds of "copy of copy" folders dotted throughout the drive.
Which of the following Windows command line tolls might a technician use to obtain a complete list of all the folders for use in a deletion script?
A. dir
B. ls
C. rd
D. del
A user is receiving unwanted emails when attachments, many of which contain unwanted solicitations. The user's PC was recently infected with malware. A technician scans and cleans the computer, and verifies the infection is no longer present. The technician also inspects the header records of many of the email attachments and verifies they are from valid senders.
Which of the following actions should the technician recommend to the user?
A. Change the user's email account password and security questions
B. Mark the emails as spam so the senders will be blocked.
C. Ensure the option to scan emails is turned on in the antivirus software
D. Create an alias to use for email attachments.
Which of the following methods BEST ensure data will be inaccessible on a mobile device if it is stolen? (Select two.)
A. Remote wipe
B. Antivirus requirement
C. Full device encryption
D. Remote backup
E. Anti-malware requirement
A user who works with sensitive data has received a new computer. The user's old computer is in good condition, and the manager has asked IT to repurpose it for a different user.
Which of the following describes best practices for repurposing the computer within the company?
A. Install a new drive in the computer and leave the original drive in place. Install the OS from the factory disks and configure.
B. Destroy the drive with a drill and purchase a new one. Restore the OS from the factory disks and configure.
C. Configure the user with a new profile on the machine with limited privileges, and hide the original user profile.
D. Perform a low-level format on the drive. Restore the OS from the factory disks and configure the computer.
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