Cisco CCNP 300-815 Questions & Answers

• Question 1:

  An administrator has a requirement that the agents that receive calls from PSTN now must have a queue to hold the calls until they can be answered, but the customer cannot afford a contact center solution. The administrator discovered a feature called Native Call Queueing on Cisco UCM. Where must the administrator configure Native Call Queueing functionality?

  A. CTI route point

  B. hunt list

  C. hunt pilot

  D. hunt group

  Correct Answer: C

• Question 2:

  An administrator has configured two route patterns, 9.911 and 9.[2-9]XXXXXX. When a user dials 9911. Cisco UCM waits for the T302 timer before routing the call. How will the administrator force interdigit timeout and route the call as soon as the user has finished dialing 9911, without waiting for the T302 timer to expire?

  A. decrease the T302 timer in Service Parameters from the default value

  B. enable Urgent Priority on the 9.[2-9]XXXXXX pattern

  C. enable Urgent Priority on the 9.911 pattern

  D. enable Device Override on both route patterns

  Correct Answer: C

• Question 3:

  Calls are not working when sent from a Cisco Unified Border Element to a service provider. After investigating the logs, the engineer notes that the Cisco Unified Border Element is sending the extension only. How is the issue addressed in the configuration?

  A. voice class request sip-header diversion

  B. sip-header contact modify

  C. voice class request sip-header modify

  D. request invite sip-header diversion modify

  Correct Answer: D

• Question 4:

  Phone A calls to phone B, but phone B has Call Forward All set to a PSTN number. The route list responsible for the phone B call to the PSTN has a standard local route group configured. Which route group must be used to send the call to the PSTN?

  A. route group defined in Standard Local Route Group section of Cisco UCM service parameters

  B. route group from the phone B device pool

  C. route group from the phone A device pool

  D. standard local route group defined in the route group configuration

  Correct Answer: C

• Question 5:

  

  Refer to the exhibit. A collaboration engineer is troubleshooting an issue where external callers cannot leave voicemail messages. Also, internal users report hearing the reorder tone (fast busy) when they attempt to retrieve voicemail messages from their Cisco IP phones. Which action resolves the issue?

  A. Verify that the correct port numbers are used for the SIP trunk.

  B. Ensure that the SIP Trunk Security Profile is configured to use UDP for transport.

  C. Start the Cisco Call Manager service at the destination.

  D. Ensure that Cisco UCM can resolve the destination address via DNS.

  Correct Answer: D

• Question 6:

  DRAG DROP

  Drag and drop the commands from the bottom to the blanks in the code to implement a translation rule to allow only 11 digits to be received over a SIP trunk to a SIP provider. The Cisco UCM is currently sending calls to the Cisco Unified. Border Element in E.164 format. Not all options are used.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://www.cisco.com/c/en/us/support/docs/voice/call-routing-dial-plans/61083-voice-transla-rules.html

• Question 7:

  DRAG DROP

  Drag and drop the steps from the left into the order to provision mobility users through LDAP on the right. Not all options are used.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/featureConfig/cucm_b_feature-configuration-guide-1251/cucm_b_feature-configuration-guide1251_chapter_010.html#task_77EEACB9BEBA958F465F4CE26BD76D36

• Question 8:

  

  Refer to the exhibit. An administrator troubleshoots an issue where each user's 4-digit directory number is presented as the calling number when dialing out to the PSTN. This 4-digit calling number prevents the external user from calling the internal user back. Which two actions must the administrator perform to resolve the issue? (Choose two.)

  A. Update the SIP profile on the SIP trunk by checking “enable external presentation name and number”

  B. Change the calling line ID presentation on the SIP trunk to allow.

  C. Create a calling party transformation patter that matches the desired directory number and add a mask to modify the calling number

  D. Create a called party transformation pattern that matches the desired directory number and add a mask to modify the calling number

  E. Add a calling party transformation CSS to the SIP trunk.

  Correct Answer: CE

• Question 9:

  

  Refer to the exhibit. An administrator is trying to test outbound calls toward the ITSP but cannot complete the call and receives a SIP error. ITSP is consulted, and the issue is that the ANI that is being sent is not the DID provided 8005532447. Which configuration change sends the correct ANI on the INVITE sent to ITSP to fix the error?

  A. voice class sip-profiles 2 request INVITE sip-header To modify “sip:(.*)@” sip:8005532447@

  B. voice translation-rule 3 rule 1/.*/ /8005532447/

  C. voice class sip-profiles 1 request INVITE sip-header Diversion modify “sip:(.*)@” “sip:8005532447@”

  D. voice translation-rule 4 rule 1/^.*\(8005532447\)/ /\1/

  Correct Answer: B

• Question 10:

  

  Refer to the exhibit. An administrator configured a new SIP trunk between Cisco UCM and Cisco Unified Border Element. Calls that use this new trunk are failing, and debugs from the Cisco Unified Border Element do not show any signaling received from Cisco UCM. The administrator verified that OPTIONS is enabled on the SIP profile configured on the trunk on Cisco UCM. The route pattern matched for this call is correctly configured to send calls to the Cisco Unified Border Element using this new trunk. What is the cause of this failure?

  A. The calling search space on the calling line/device does not contain the partition of the route pattern

  B. The called party number is not complete because it contains only 7 digits

  C. A connectivity issue between Cisco UCM and Cisco Unified Border Element prevents Cisco UCM from receiving a response to the OPTIONS it is sending to Cisco Unified Border Element

  D. There are multiple matches for the dialed number, and Cisco UCM is trying to send the call to SEP2834A2824611 rather than Cisco Unified Border Element

  Correct Answer: C