Cisco 500-444 Online Practice Questions and Exam Preparation

Cisco 500-444 Online Questions & Answers

• Question 1:

  Which service must be restarted after modifying the Java Keystore on the CVP servers?

  A. Cisco CVP Call server
  B. Cisco CVP VXML server
  C. Client license service
  D. Cisco CVP WebServicesManager
  D. Cisco CVP WebServicesManager

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  Explanation/Reference:

  The WebServicesManager is responsible for managing the secure communication between the CVP servers and the clients, and it requires a valid Java Keystore to function properly. Restarting the service after making changes to the

  Keystore ensures that the changes take effect. The other services listed (Cisco CVP Call server, Cisco CVP VXML server, and Client license service) are not related to the Java Keystore and do not require restarting after making changes to

  it.

  References:

  [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0101.html

  [2] https://www. cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/co nfiguration/guide/ccce85cfg/ccce85

• Question 2:

  Which three tools are used to download logs for CCE troubleshooting? (Choose three.)

  A. PROCMON
  B. Diagnostic framework portico
  C. OPCTEST
  D. DUMPLOG
  E. Unified System CLI
  F. RTTEST
  A. PROCMON
  D. DUMPLOG
  E. Unified System CLI

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  Explanation/Reference:

  PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time.

  DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files.

  Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshooting

• Question 3:

  To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?

  A. CTI route point
  B. Agent IP phone
  C. Route pattern
  D. Translation pattern
  A. CTI route point

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  Explanation/Reference:

  A CTI route point is a configuration object in Cisco Unified Communications Manager (CUCM) that enables end-to-end reporting and tracking of call transfers. When an agent transfers a call to another ICM Skill Group, it should be transferred to a CTI route point in order to maintain the end-to-end reporting context. Route patterns and translation patterns are used to route calls in CUCM, while an agent IP phone is the physical device used by an agent to access the ICM Skill Group.

• Question 4:

  How are remote sites added?

  A. PG Setup
  B. Initialization Wizard
  C. SPOG interface
  D. Websetup
  B. Initialization Wizard

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  Explanation/Reference:

  Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.

  1. Cisco Packaged Contact Center Enterprise Features Guide Release ... https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/p cce_11_5_1/maintenance/Guide/PCCE_BK_P5F

• Question 5:

  Which powerful tool supports Element Grouping, Time of Day routing, and Call Admission Control?

  A. VGW
  B. CUSP
  C. CUBE
  D. CUCM
  C. CUBE

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  Explanation/Reference:

  The powerful tool that supports Element Grouping, Time of Day routing, and Call Admission Control is CUBE (Cisco Unified Border Element). CUBE is a powerful routing tool that provides intelligent call routing, call admission control, and

  Quality of Service (QoS) for voice, video, and data traffic. It supports Element Grouping, which allows for multiple paths for the same endpoint to be used for load balancing and redundancy. It also supports Time of Day routing, which allows

  for the selection of a routing path based on the time of day for a call. Finally, it supports call admission control, which ensures that calls are routed according to the QoS parameters set by the administrator.

  References:

  [1] https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-border-element/datasheet-c78-735741.html

  [2] https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube/cube-book/cube-book.html

• Question 6:

  Which keytool command lists certificates in the cacerts file?

  A. keytool -list -showinfo
  B. keytool -list -keystore cacerts
  C. keytool -list cacerts
  D. keytool -list -alias
  B. keytool -list -keystore cacerts

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  Explanation/Reference:

  The command keytool -list -keystore cacerts can be used to list certificates in the cacerts file. This command will display information about the certificates in the cacerts file, including the certificate's alias, owner, issuer, and validity period.

  This command can be used to verify the certificates that are used for authentication and secure communication.

  Reference: https://docs.oracle.com/cd/E19509-01/820-3503/gghji/index.html

• Question 7:

  Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)

  A. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  B. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
  C. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side
  D. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  E. There is no impact on call processing during a Cisco Unified ICM Logger failure.
  F. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
  A. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  D. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  F. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.

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  Explanation/Reference:

  A: When ICM Logger side A fails, ICM call router side B can't send historical information to ICM Logger side A and is limited to ICM Logger side B. This is because ICM loggers act as a buffer between ICM call routers and the historical data

  store, and if one side fails, the other side can't send historical data to it.

  (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)

  D: If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN. This is because ICM call routers

  communicate with each other over a private LAN using heartbeats. If one ICM call router stops sending heartbeats, the other ICM call router knows that it has failed and takes over the processing of calls.

  (Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)

  F: During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully. This is because when a Cisco Unified ICM call router fails,

  the surviving ICM call router takes over the processing of calls. This can cause calls in progress in Cisco Unified CVP to be disconnected, but new calls will be processed successfully.

  (Reference:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_en terprise/icm_enterprise_10_5/installation/guide/icm_install/icm_high.html)

  References:

  [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/ express_8_5/design/guide/icm85des/icm85des_chap_01.html

  [2] https://www.cisco.com/c/ en/us/support/docs/unified-communications/unified-contact-center-enterprise

• Question 8:

  What are two components of Cisco VOS? (Choose two.)

  A. Finesse
  B. CCE
  C. CUIC
  D. CVP
  E. ECE
  B. CCE
  D. CVP

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  Explanation/Reference:

  Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.

• Question 9:

  Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?

  A. OnDemand
  B. Automated differential
  C. Push
  D. Manual differential
  B. Automated differential

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  Explanation/Reference:

  The sync job that runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state is the Automated Differential sync job. This job compares the configuration files on the primary and secondary servers, copies the changes from the primary to the secondary, and then executes the configuration commands to bring the secondary server into the same state as the primary. The Manual Differential sync job is a similar process, but it requires user intervention to manually select the changes that need to be synchronized from the primary to the secondary server. The OnDemand sync job is a one-way process that pushes the configuration from the primary server to the secondary server, and the Push sync job is a one-way process that pushes the configuration from the secondary server to the primary server.

• Question 10:

  What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

  A. CUCM
  B. CUBE
  C. CVP
  D. DNIS
  B. CUBE

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  Explanation/Reference:

  A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.