Avaya Avaya Certifications 6211 Questions & Answers

• Question 11:

  Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura® Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customer facing Web Chat Application resides?

  

  A. Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

  B. Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

  C. Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

  D. Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

  Correct Answer: A

• Question 12:

  Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

  A. IM_

  B. EM_

  C. OB_

  D. VM_

  Correct Answer: C

• Question 13:

  Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

  A. It is used to administer Avaya Aura® Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.

  B. It helps with implementing CTI for installed and browser-based client integrations.

  C. It provides administrative and management capabilities for CCMM resources.

  D. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

  Correct Answer: A

  Reference: https://support.avaya.com/public/downloadFile.jsp?file=/resources/sites/AVAYA/content/live/ SOLUTIONS/220000/SOLN220899/en_US/NN44400210_04.01_Planning_and_Engineering_November_2012.pdf

• Question 14:

  Which component is used to add servers in Contact Center Manager Administration (CCMA)?

  A. Configuration

  B. Multimedia

  C. Access and Partition Management

  D. Contact Center Management

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101017434

• Question 15:

  You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

  A. On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.

  B. Open a web browser and browse to http:///CCTConsole, where is the name of the CCMS server.

  C. On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

  D. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101017333

• Question 16:

  Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

  A. Inbound Mail License Server

  B. Inbound Mail Server

  C. Inbound Mail Manager Server

  D. Inbound Mail Application Server

  Correct Answer: B

• Question 17:

  When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

  A. Contact Center Multimedia (CCMM)

  B. License Manager

  C. Contact Center Manager Administration (CCMA)

  D. Contact Center Manager Server (CCMS)

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/100178607

• Question 18:

  Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

  A. WC_

  B. VI_

  C. PO_

  D. SM_

  Correct Answer: D

• Question 19:

  Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

  A. New Contact Presentation

  B. Hot Desking

  C. Logoff Terminal State

  D. Maximum Open Duration

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101017333 (56)

• Question 20:

  When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

  A. Call setup

  B. Dialing

  C. Active

  D. Alerting

  Correct Answer: CD