Cisco Cisco Certifications 820-605 Questions & Answers

• Question 141:

  What is the financial implication of churn?

  A. reduced technology footprint

  B. increased user licensing

  C. reduced revenue

  D. increased renewal value

  Correct Answer: C

• Question 142:

  What is a leading indicator of adoption in the healthscore?

  A. renewal

  B. integrated account plan

  C. product sales

  D. product quality

  Correct Answer: B

• Question 143:

  Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

  A. Sell additional training to the customer.

  B. Introduce new features that have been recently enabled within the product.

  C. Review priorities from the Success Plan with customer leadership.

  D. Offer upfront discounts and secure the business for as many years as possible.

  E. Determine if there has been a change in resourcing or stakeholders.

  Correct Answer: CE

• Question 144:

  Which activity should happen after successful customer value realization?

  A. Publish a case study that presents the customer success story.

  B. Identify lessons learned and see how the engagement time can be shortened.

  C. Fully engage in a feature planning session for the future.

  D. Review usage, potential roadblocks, and bottlenecks to product engagement.

  Correct Answer: B

• Question 145:

  As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

  A. Talk to senior management to explain the benefits of success story creations.

  B. Explain that this is a role metric that is needed to satisfy quotas.

  C. Make the story for internal use only.

  D. Offer the customer free products or services as an incentive.

  Correct Answer: C