Exam Details

  • Exam Code
    :9L0-415
  • Exam Name
    :OS X Support Essentials 10.9
  • Certification
    :Apple Certifications
  • Vendor
    :Apple
  • Total Questions
    :218 Q&As
  • Last Updated
    :Mar 23, 2025

Apple Apple Certifications 9L0-415 Questions & Answers

  • Question 201:

    AppleTalk works only with OS X v10.5 or earlier.

    A. What two volume formats are supported for an OS X system volume?

    B. What functionality does OS X support with the AppleTalk protocol?

    C. How can you acquire the OS X Mavericks installer?

    D. What application is used to manage keychain settings?

  • Question 202:

    You can deselect the option to "Reopen windows when logging back in" from the logout verification dialog. You can deselect the option to "Close windows when quitting an application" from General preferences. Also from General preferences, you can select the option to "Ask to keep changes when closing documents," which turns off the Auto Save feature.

    A. Where can you adjust application Auto Save and Resume options?

    B. How can you identify which applications are installed on your Mac?

    C. How can you identify if a Mac requires a firmware update?

    D. How can you prevent a user from installing software updates?

  • Question 203:

    What steps should you use when troubleshooting application issues?

    A. The optional firewall settings let you control whether signed applications are automatically allowed through the firewall, control the list of allowed (or denied) applications, and enable stealth mode (which means your Mac won't respond to any unsolicited connections).

    B. The four system resource domains are: User, containing applications and system resources specific to each user account ?Local, containing applications and system resources available to all users on the local Mac Network (optional), containing applications and system resources available to any Mac that has an automated network share System, containing applications and system resources required to provide basic system functionality

    C. General application troubleshooting steps include restarting the application, trying another known working document, trying another user account, checking log files, deleting cache files, replacing preference files, and replacing application resources.

    D. Gatekeeper can restrict software to Mac App Store applications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.

  • Question 204:

    The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the / Applications/Utilities/Console application.

    A. What does the Disk Utility Verify and Repair feature do?

    B. What does OS X use bundles or packages for?

    C. What does the diagnostic reporting feature do?

    D. What happens during user logout?

  • Question 205:

    How is Quick Look able to preview so many file types?

    A. Quick Look uses a number of plug-ins that give it the capability to preview documents. These plug-ins live in Quick Look folders in any Library folder on OS X.

    B. During installation of OS X Mavericks, the only optional choice is to define an installation destination other than the Mac computer's current default system disk.

    C. The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.

    D. Any application that supports Auto Save and the Finder can manage document locking.

  • Question 206:

    What's the locked file flag?

    A. The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.

    B. The OS X built-in firewall inspects each incoming network connection to determine if it's allowed. Connections are allowed or denied on a per-application basis.

    C. The locked file flag prevents anyone, including the item's owner, from editing an item.Only the item's owner can unlock the item to then allow modification.

    D. The system keeps applications from interfering with one another by segregating their memory usage using protected memory. Mac computers with 64-bit-capable processors allow processes to run in 64-bit mode, which allows them to individually access more than 4 GB of memory.

  • Question 207:

    Files with metadata may cause problems for NFS or WebDAV network file systems. Also, avoid AFP 2 services provided by Windows file servers.

    A. What steps should you use when troubleshooting application issues?

    B. What are the two primary traditional installation methods in OS X?

    C. How does network service order affect network connectivity?

    D. What are some known issues that arise when connecting to network file services?

  • Question 208:

    Improperly unmounting or ejecting a drive or volume may cause data corruption. The system automatically verifies and repairs an improperly unmounted or ejected volume the next time it becomes available to the Mac.

    A. What types of files are omitted from Time Machine backups?

    B. What role does the system launchd process serve during system startup?

    C. What's required to set up the iCloud Keychain service on multiple Apple devices?

    D. What's the potential side effect of improperly unmounting or ejecting a disk or volume?

  • Question 209:

    When deleting a local user account, what three options does Users and Groups preferences give you for dealing with the user's home folder content?

    A. When a user changes his own account password, the system will keep his login keychain password in sync.

    B. When performing a Safe Boot, OS X doesn't load third-party KEXTs, third-party launch agents, third-party launch daemons, third-party startup items, third-party fonts, any user login items, or any user-specific launch agents.

    C. When deleting a local user account, OS X can archive the home folder content into a compressed disk image, leave the home folder content in the /Users folder, or delete the home folder content. Optionally, OS X can perform a secure erase on the home folder content.

    D. The Font Book application shows a small dot next to the name of any font that has duplicate resources.

  • Question 210:

    Where are application preferences stored?

    A. The locked file flag prevents anyone, including the item's owner, from editing an item. Only the item's owner can unlock the item to then allow modification.

    B. Code-signed items include a digital signature that the system can use to verify the authenticity and integrity of the application or process and its resources.

    C. Spotlight metadata index databases are stored at the root of every volume in a /.Spotlight-V100 folder. However, a Legacy FileVault user's database is stored in his encrypted home folder. And the Mail application maintains its own database in each user's home folder at ~/Library/Mail/V2/MailData/Envelope Index. Spotlight plug-ins can be located in any of the Library folders in a folder named Spotlight.

    D. Application preferences are almost always stored in the user's Library folder in the ~/Library/Preferences folder. Newer sandboxed applications must always store their preferences in a ~/Library/Containers//Data/Library/ Preferences folder, where "" is the unique bundle identifier for the application.

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