Which of the following is a characteristic of hardware compatibility?
A. Disk Storage Unit Capacity
B. Version of Operating System in Use
C. Name of Operating System
D. Program Compatibility
Therapeutic Listening is when the listener is:
A. Directed at selecting specific pieces of information
B. Gathering the complete message with minimal distortion
C. Sympathetic to the speaker's point of view
D. Performing an analysis of what the speaker said
Process capability determination motivates an organization towards process improvements.
A. True
B. False
The factors that must be present in acquired software for that software to be successful in your organization are called:
A. COTS Factors
B. Critical Success Factors
C. Test Factors
D. Budget and Schedule Factors
The development of the approach for process deployment is much harder than the actual deployment of the process.
A. True
B. False
As per Crosby, the first step for building an effective quality program is to:
A. Set quality goals
B. Set up quality measurement system
C. Establish management commitment
D. Establish quality function
To reduce the cost of quality, the QA Analyst could:
A. Increase Build Cost
B. Decrease Preventive Costs
C. Increase Preventive Costs
D. None of the above
What might be considered one of the most important components of a security awareness program?
A. Meeting the requirements of the Sarbanes Oxley Act
B. Assuring that there is an understanding of who has responsibility for IT security awareness and training
C. Budgeting for security awareness training
D. Utilizing automation in developing security awareness
E. Implementing the security policy
Which of the following is not a major component for quality management for the workgroup?
A. Improvement processes
B. Disciplined approach on continuous improvement
C. Changing the culture
D. Accomplishing an organization's mission
E. Integrating new management techniques into day-to-day activities
The person who accepts personal responsibility for the success of quality management without being assigned the responsibility is called____________ .
A. Quality Analyst
B. Quality Manager
C. Quality Champion
D. Quality Controller
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