The guarantee provided by the contractor of software development that the deliverables will meet the specification is called:
A. Contractor Support
B. Penalties
C. Warranty
D. Fairness of Contract
E. Acceptance Test Criteria
Which of the following is NOT an example of Programmed Controls?
A. A Control Total
B. A Hash Total
C. Logic Test
D. Limit Checks
If you were to download a software package, which had been developed and placed on the internet for general usage, the one thing you could not control is:
A. Ability to test the software
B. Defining the requirements
C. Determining how the software will be used
D. Training IT staff in how to use the software
E. Deciding not to use the software
Which of the following is the correct definition of productivity?
A. The ratio of output of a process to input
B. The work effort that produces a product
C. The step-by-step methods followed to ensure that standards are met
D. The length of time to produce a product
E. The ratio of input of a process to output
In a Waterfall Development Model, most risk management activity occurs close to milestones.
A. True
B. False
Which of the following is the primary objective of a quality improvement program?
A. Ensure our users are adequately trained in their work processes
B. Reduce the defect rate in IT products and processes
C. Identify the individuals responsible for poor quality
D. Train workers in how to do quality work
E. Identify processes that no longer work
Senior management uses ________ to manage the organization and track to mission, vision, or goals.
A. Process Dashboards
B. Strategic Dashboards
C. Tactical Dashboards
The check sheet is used to record data gathered over a period of time to determine frequency of an event.
A. True
B. False
Cause-and-effect graphing is a tool used to:
A. Trace requirements
B. Help determine root causes of problems in processes
C. Determine what requirements have been covered
D. Graph defects uncovered by cause
E. Identifies the routines in which errors occur
Staff job satisfaction increases significantly as processes mature.
A. True
B. False
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