Which of the following components of SAP Solution Manager support the implementation phase of an SAP CRM project?
Note: There are 2 correct answers to this question.
A. Implementation and test tools, for example the IMG or the Test Workbench
B. Roadmaps providing links to accelerators and tools that perform project tasks
C. Wizards that support the technical installation of the SAP CRM system
D. Skill-based allocation reports to assign qualified employees to the project
Which application can be integrated with SAP CRM to ensure that sales order items are delivered on time?
Note: There are 2 correct answers to this question.
A. SAP Supplier Relationship Management
B. SAP Supply Chain Management
C. SAP ERP
D. SAP Product Lifecycle Management
Which of the following functions related to SAP CRM processes are only available in SAP ERP?
Note: There are 2 correct answers to this question.
A. Billing
B. Financial Accounting
C. Business Partner Management
D. Logistics Execution System
Which of the following are possible influencing factors used in Customizing for item category determination?
Note: There are 3 correct answers to this question.
A. Item category usage
B. Org. data profile
C. Customer/material info record
D. Transaction type
E. Item category group
What are Customizing characteristics for a new transaction type?
Note: There are 2 correct answers to this question.
A. A transaction type can have multiple profiles and procedures assigned to it.
B. A transaction type can have only one leading transaction category.
C. A transaction type must have an item category assigned to it.
D. A transaction type can have multiple internal number range object assignments.
What is the advantage of the SAP enhancement package concept?
A. When you use SAP enhancement packages, you no longer need to do any customizing, anything is preconfigured.
B. You can selectively activate business functions to use specific functions or processes.
C. You no longer need to run test cases because they are automatically triggered in the background when you implement an SAP enhancement package.
D. When you use SAP enhancement packages, you no longer need to implement SAP Support Packages.
You want to gather information from your customers.
Which option within SAP CRM supports this requirement?
A. E-mail Response Management System
B. Partner Channel Management
C. CRM Web Channel
D. Survey tool
Which of the following describes the business object of a transaction?
A. Default item category
B. Business agreement settings
C. Leading business transaction category
D. Transaction details
The sales manager at your company needs a tool that can provide statistics for the number of activities completed in certain categories by the sales manager's department this month.
Which tool do you recommend?
A. Activity journal
B. Action monitor
C. Pipeline analysis
D. Activity monitor
Within an activity transaction, which of the following is used to record information gathered from a customer visit or telephone call?
Note: There are 2 correct answers to this question.
A. Activity goal
B. Product promotion list
C. Questionnaire
D. Campaign To-Dos
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