EXIN EXIN ITIL EX0-001 Questions & Answers

• Question 151:

  To add value to the business, what are the four reasons to monitor and measure?

  A. Validate; Direct; Justify; Improve

  B. Evaluate; Diagnose; Justify; Intervene

  C. Validate; Direct; Justify; Intervene

  D. Evaluate; Direct; Justify; Improve

  Correct Answer: C

• Question 152:

  Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

  A. Business Objectives, IT Objectives, Process Metrics

  B. Process Models, Goals and Objectives

  C. Vision and Strategy, Tactical Goals and Operational Goals

  D. Business and IT Strategy and Process Definitions

  Correct Answer: C

• Question 153:

  How does Problem Management work with Change Management?

  A. By installing changes to fix problems

  B. By negotiating with Incident Management for changes in IT for Problem resolution

  C. By issuing RFCs for permanent solutions

  D. By working with users to change their IT configurations

  Correct Answer: C

• Question 154:

  Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?

  A. Service Portfolio Management

  B. Service Level Management

  C. Component Capacity Management

  D. Demand Management

  Correct Answer: D

• Question 155:

  Which of the following is the BEST definition of an Incident?

  A. Loss of ability to operate to specification, or to deliver the required output

  B. A change of state which has significance for the management of a Configuration Item or IT Service

  C. A warning that a threshold has been reached, something has changed, or a failure has occurred

  D. An unplanned interruption to an IT service or reduction in the quality of an IT service

  Correct Answer: D

• Question 156:

  The BEST description of the guidance provided by Service Design is?

  A. The design and development of new services

  B. The design and development of service improvements

  C. The design and development of services and service management processes

  D. The day-to-day operation and support of services

  Correct Answer: C

• Question 157:

  The MAIN purpose of the Service Portfolio is to describe services in terms of?

  A. Business Value

  B. Functionality

  C. IT Assets

  D. Service Level Requirements

  Correct Answer: A

• Question 158:

  Application Management plays a role in all applications. One of the key decisions to which they contribute is?

  A. Whether to buy an application or build it

  B. Should application development be outsourced

  C. Who the vendor of the storage devices will be

  D. Where the vendor of an application is located

  Correct Answer: A

• Question 159:

  What is the entry point or the first level of the V model?

  A. Service Solution

  B. Customer / Business Needs

  C. Service Release

  D. Service Requirements

  Correct Answer: B

• Question 160:

  What is the entry point or the first level of the V model?

  A. Customer / Business Needs

  B. Service Release

  C. Service Requirements

  D. Service Solution

  Correct Answer: A