EXIN EXIN ITIL EX0-001 Questions & Answers

• Question 271:

  Which one of the following is an objective of release and deployment management?

  A. To standardize methods and procedures used for efficient and prompt handling of all changes

  B. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)

  C. To ensure that the overall business risk of change is optimized

  D. To define and agree release and deployment plans with customers and stakeholders

  Correct Answer: D

• Question 272:

  Which one of the following statements is CORRECT?

  A. The configuration management system is part of the known error database

  B. The service knowledge management system is part of the configuration management system

  C. The configuration management system is part of the service knowledge management system

  D. The configuration management system is part of the configuration management database

  Correct Answer: C

• Question 273:

  Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of "the four Ps." What are these four Ps?

  A. People, process, partners, performance

  B. Performance, process, products, problems

  C. People, process, products, partners

  D. People, products, perspective, partners

  Correct Answer: C

• Question 274:

  Which of the following should IT service continuity strategy be based on?

  1.

  Design of the service metrics

  2.

  Business continuity strategy

  3.

  Business impact analysis (BIA)

  4.

  Risk assessment

  A. 1, 2 and 4 only

  B. 1, 2 and 3 only

  C. 2, 3 and 4 only

  D. 1, 3 and 4 only

  Correct Answer: C

• Question 275:

  What is the BEST description of an operational level agreement (OLA)?

  A. An agreement between the service provider and another part of the same organization

  B. An agreement between the service provider and an external organization

  C. A document that describes to a customer how services will be operated on a day-to-day basis

  D. A document that describes business services to operational staff

  Correct Answer: A

• Question 276:

  Which one of the following generates demand for services?

  A. Infrastructure trends

  B. Patterns of business activity (PBA)

  C. Cost of providing support

  D. Service level agreements (SLA)

  Correct Answer: B

• Question 277:

  Which of the following is not a service desk type recognized in the service operation volume of ITIL?

  A. Local

  B. Centralized

  C. Outsourced

  D. Virtual

  Correct Answer: C

• Question 278:

  What is the primary focus of the business management?

  A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology

  B. Review of all capacity supplier agreements and underpinning contracts with supplier management

  C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services

  D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

  Correct Answer: D

• Question 279:

  Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

  A. Change management

  B. IT service continuity management

  C. Financial management for IT services

  D. Service catalog management

  Correct Answer: B

• Question 280:

  Which one of the following is the BEST description of a service request?

  A. A request from a user for information, advice or for a standard change

  B. Anything that the customer wants and is prepared to pay for

  C. Any request or demand that is entered by a user via a self-help web-based interface

  D. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

  Correct Answer: A