EXIN EXIN Inc Certification EX0-100 Questions & Answers

• Question 91:

  Which ITIL process is responsible for setting up the cost allocation system?

  A. Financial Management for IT Services

  B. Availability Management

  C. Service Level Management

  D. Capacity Management

  Correct Answer: A

• Question 92:

  When implementing a new version of an application both Change Management and Release Management are involved. What is the responsibility of the Change Management process here?

  A. Change Management has the executive task in this phase.

  B. Change Management must check whether the new application functions properly.

  C. Change Management plays a coordinating role in this phase.

  D. Change Management draws up the change request for this.

  Correct Answer: C

• Question 93:

  Which of the following is a department rather than a process?

  A. Incident Management

  B. Service Desk

  C. Problem Management

  D. Change Management

  Correct Answer: B

• Question 94:

  Which of the following is an example of proactive Problem Management?

  A. a trend analysis

  B. a report regarding the Problem Management process

  C. a change request

  D. an urgent change

  Correct Answer: A

• Question 95:

  What does the term 'detail level' mean in the context of the Configuration Management Database (CMDB)?

  A. the relationship between the different Configuration Items

  B. the depth of the database structure

  C. the location of the Configuration Item

  D. the quantity of stored Configuration Items

  Correct Answer: B

• Question 96:

  Which ITIL process handles the implementation of the policy for access management and access to information systems?

  A. Availability Management

  B. Release Management

  C. Security Management

  D. Incident Management

  Correct Answer: C

• Question 97:

  Which activity in the Problem Management process is responsible for generating Requests for Change (RFCs)?

  A. Problem Analysis

  B. Proactive Problem Management

  C. Monitoring

  D. Error Control

  Correct Answer: D

• Question 98:

  Which activity in the ITIL process "Financial Management for IT Services" is responsible for billing the services that were provided to the customer?

  A. Budgeting

  B. Reporting

  C. Charging

  D. Accounting

  Correct Answer: C

• Question 99:

  Which ITIL process is responsible for determining the hardware necessary in order to support an application?

  A. Change Management

  B. Configuration Management

  C. Availability Management

  D. Capacity Management

  Correct Answer: D

• Question 100:

  Release Management has distributed a defective Release. As a result, monthly invoicing has come to a standstill. This has very radical consequences for the business and has been reported as an incident. According to ITIL best practices, what should happen next?

  A. Problem Management will submit a Request for Change (RFC).

  B. Service Level Management will start a Service Improvement Program (SIP).

  C. Change Management will start a Post Implementation Review (PIR).

  D. Release Management will implement the back-out plan.

  Correct Answer: D