EXIN EXIN Inc Certification EX0-101 Questions & Answers

• Question 1:

  Which of the following are within the scope of service asset and configuration management?

  1.

  Identification of configuration items (CIs)

  2.

  Recording relationships between CIs

  3.

  Recording and control of virtual CIs

  4.

  Approving finance for the purchase of software to support service asset and configuration management

  A. 1, 2 and 3 only

  B. All of the above

  C. 1, 2 and 4 only

  D. 3 and 4 only

  Correct Answer: A

• Question 2:

  When can a known error record be raised?

  1.

  At any time it would be useful to do so

  2.

  After a workaround has been found

  A. 2 only

  B. 1 only

  C. Neither of the above

  D. Both of the above

  Correct Answer: D

• Question 3:

  Who is responsible for defining metrics for change management?

  A. The change management process owner

  B. The change advisory board (CAB)

  C. The service owner

  D. The continual service improvement manager

  Correct Answer: A

• Question 4:

  Which one of the following would NOT be defined as part of every process?

  A. Roles

  B. Inputs and outputs

  C. Functions

  D. Metrics

  Correct Answer: C

• Question 5:

  Which process is responsible for the availability, confidentiality and integrity of data?

  A. Service catalogue management

  B. Service asset and configuration management

  C. Change management

  D. Information security management

  Correct Answer: D

• Question 6:

  Which one of the following is NOT a characteristic of a process?

  A. It is measurable

  B. It delivers specific results

  C. It responds to specific events

  D. It structures an organization

  Correct Answer: D

• Question 7:

  Which one of the following activities would be performed by access management?

  A. Providing physical security for staff at data centers and other buildings

  B. Managing access to computer rooms and other secure locations

  C. Managing access to the service desk

  D. Managing the rights to use a service or group of services

  Correct Answer: D

• Question 8:

  Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  A. Event management, incident management, problem management, request fulfillment, and access management

  B. Event management, incident management, change management, and access management

  C. Incident management, problem management, service desk, request fulfillment, and event management

  D. Incident management, service desk, request fulfillment, access management, and event management

  Correct Answer: A

• Question 9:

  Which of the following activities are performed by a desk?

  1.

  Logging details of incidents and service requests

  2.

  Providing first-line investigation and diagnosis

  3.

  Restoring service

  4.

  Implementing all standard changes

  A. All of the above

  B. 1, 2 and 3 only

  C. 2 and 4 only

  D. 3 and 4 only

  Correct Answer: B

• Question 10:

  Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?

  1.

  Providing an understanding of what strategy is

  2.

  Ensuring a working relationship between the customer and service provider

  3.

  Defining how value is created

  A. 1 only

  B. 2 only

  C. 3 only

  D. All of the above

  Correct Answer: D