EXIN EXIN Certifications EX0-114 Questions & Answers

• Question 71:

  What is a Configuration Baseline?

  A. A benchmark of the service provider's capability

  B. A configuration audit report

  C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

  D. The change requests allocated to a release

  Correct Answer: C

• Question 72:

  Deming proposed a system of continuous improvement. Which four activities does this system involve?

  A. Plan. Do. Check and Act

  B. Plan. Do. Evaluate and Act

  C. Plan. Perform. Audit and Improve

  D. Plan. Perform. Evaluate and Act

  Correct Answer: A

• Question 73:

  In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

  A. Capacity Management

  B. Service Level Management

  C. Configuration Management

  D. Availability Management

  Correct Answer: A

• Question 74:

  Which process includes the responsibility of recovering the service as quickly as possible?

  A. Availability Management

  B. IT Service Continuity Management

  C. Incident management

  D. Problem Management

  Correct Answer: C

• Question 75:

  What is the definition of IT Service Management?

  A. An organization supping services to one or more customers

  B. Best practice guidance for operating services

  C. Requirements for delivering service based upon best practices

  D. Specialized organizational capabilities providing value to customers

  Correct Answer: D

• Question 76:

  Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?

  A. Availability Management

  B. Incident Management

  C. Service Desk

  D. Service Level Management

  Correct Answer: C