1. Home
  2. EXIN
  3. EX0-115

IT Service Management Foundation based on ISO/IEC 20000

Exam Details

  • Exam Code
    :EX0-115
  • Exam Name
    :IT Service Management Foundation based on ISO/IEC 20000
  • Certification
    :EXIN Certifications
  • Vendor
    :EXIN
  • Total Questions
    :136 Q&As
  • Last Updated
    :Mar 31, 2025

EXIN EXIN Certifications EX0-115 Questions & Answers

  • Question 111:

    The service provider thinks that the service levels will not be met might a certain incident occur. When will the customer be informed?

    A. After the breach

    B. Before the breach

    C. During service reporting

    D. Never

  • Question 112:

    What is known as a temporary solution that enables the user to continue working?

    A. Known Error

    B. Request For Change (RFC)

    C. Service Request

    D. Workaround

  • Question 113:

    Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

    A. Business Relationship Management

    B. Change Management

    C. Release Management

    D. Service Level Management

  • Question 114:

    Different types of events are reported to the Service Desk. Which event is an incident?

    A. Information about the rollout of a specific application

    B. A notification that a new toner cartridge has just been installed in a printer

    C. A report that the printer is not working

    D. A request for the installation of a new bookkeeping package

  • Question 115:

    What has to be included in a well defined process?

    A. Expected outcomes

    B. Functions

    C. Statistical support

    D. Timelines

  • Question 116:

    What would increase the amount of detail in the Configuration Management Database (CMDB)?

    A. Increasing the scope of the CMDB

    B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB

    C. Increasing the number of records in the CMDB

    D. Increasing the use of the CMDB

  • Question 117:

    One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?

    A. Error Control

    B. Identification of root causes

    C. Proactive Problem Management

    D. Problem Control

  • Question 118:

    Quality Management Systems can assist organizations in enhancing what?

    A. Customer satisfaction

    B. ISO/EC 20000

    C. Relationship with third parties

    D. Supplier satisfaction

  • Question 119:

    What is a Configuration Baseline?

    A. A benchmark of the service provider's capability

    B. A configuration audit report

    C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

    D. The change requests allocated to a release

  • Question 120:

    Deming proposed a system of continuous improvement.

    Which four activities does this system involve?

    A. Plan. Do. Check and Act

    B. Plan. Do. Evaluate and Act

    C. Plan. Perform. Audit and Improve

    D. Plan. Perform. Evaluate and Act

Related Exams:

Tips on How to Prepare for the Exams

Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only EXIN exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your EX0-115 exam preparations and EXIN certification application, do not hesitate to visit our Vcedump.com to find your solutions here.