Which term or phrase is synonymous with value for money?
A. Excellent reliability and superior print quality
B. Low purchase price
C. Good margin
D. Warranty
Why is the term "Compatible Cartridge" confusing for customers?
A. It is a term for a Remanufactured cartridge
B. It is a term used for Refilled, Remanufactured and Clone cartridges.
C. It is a term for a product with a low purchasing price.
D. It is a term for a 100% new cartridge
What is the name of the HP print cartridge return and recycle program?
A. HP Earth Care
B. HP Environmental Care Pack
C. HP Planet Partner
D. HP Go Recycle
According to the InfoTrends 2011 report, what percentage of remanufactured cartridges will ultimately be thrown away?
A. 12% ink and 11% toner
B. 92% ink and 94% toner
C. 33% ink and 12% toner
D. 59% ink and 59% toner
Where is the security label on a laser cartridge?
A. Only on the bottom
B. Only on the top
C. Randomly placed on the packaging
D. Always on the tear strip
What are the components of Laser cartridges? (Select three.)
A. Laser diode
B. Imaging drum
C. Fuser
D. Charging roller
E. Cleaning blade
F. Pick-up roller
What results when a non-HP cartridge is used on an HP printer?
A. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
B. If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
C. The original HP Universal Print Driver will not support the printer anymore.
D. The printer will print at a lower quality but at a higher speed
Which statement best describes the warranty on HP laser supplies?
A. HP offers 6 months of warranty for all HP laser supplies
B. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
D. No warranty is applicable to HP laser supplies.
When might you get suspicious about a security label?
A. When there is no color-flip and motion feature
B. When the label is on a value Inkjet cartridge
C. When the label has a quick response (QR)
D. When the label is placed on the tear strip
Which program provides a full service contract to the customer?
A. HP Channel Lead Pay Per Use
B. HP Supplies Big Deal
C. HP Planet Partner Program
D. HP Win-Back
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