According to Porter, which of the following is associated with fragmented industries?
A. Weak entrance barriers.
B. Significant scale economies.
C. Steep experience curve.
D. Strong negotiation power with suppliers.
In which type of business environment are price cutting strategies and franchising strategies most appropriate?
A. Embryonic, focused.
B. Fragmented, decline.
C. Mature, fragmented.
D. Competitive, embryonic.
Which of the following strategies would most likely prevent an organization from adjusting to evolving industry market conditions?
A. Specializing in proven manufacturing techniques that have made the organization profitable in the past.
B. Substituting its own production technology with advanced techniques used by its competitors.
C. Forgoing profits over a period of time to gain market share from its competitors.
D. Using the same branding to sell its products through new sales channels to target new markets.
Which of the following statements about market signaling is correct?
1.
The organization releases information about a new product generation.
2.
The organization limits a challenger's access to the best source of raw materials or labor.
3.
The organization announces that it is fighting a new process technology.
4.
The organization makes exclusive arrangements with the channels.
A. 1 and 3 only
B. 1 and 4 only
C. 2 and 3 only
D. 2 and 4 only
Where complex problems need to be addressed, which of the following communication networks would be most appropriate?
A. Chain.
B. All-channel.
C. Circle.
D. Wheel.
Which of the following is a strategy that organizations can use to stimulate innovation?
1.
Source from the most advanced suppliers.
2.
Establish employee programs that reward initiative.
3.
Identify best practice competitors as motivators.
4.
Ensure that performance targets are always achieved.
A. 1 and 3 only
B. 2 and 4 only
C. 1, 2, and 3 only
D. 1, 2, 3, and 4
Providing knowledge, motivating organizational members, controlling and coordinating individual efforts, and expressing feelings and emotions are all functions of:
A. Motivation.
B. Performance.
C. Organizationalstructure.
D. Communication.
An organization is considering the outsourcing of its business processes related to payroll and information technology functions. Which of the following is the most significant area of concern for management regarding this proposed agreement?
A. Ensuring that payments to the vendor are appropriate and timely for the services delivered.
B. Ensuring that the vendor has complete management control of the outsourced process.
C. Ensuring that there are means of monitoring the efficiency of the outsourced process.
D. Ensuring that there are means of monitoring the effectiveness of the outsourced process.
An organization facing rapid growth decides to employ a third party service provider to manage its customer relationship management function. Which of the following is true regarding the supporting application software used by that provider compared to an in-house developed system?
1.
Updating documentation is always a priority.
2.
System availability is usually more reliable.
3.
Data security risks are lower.
4.
Overall system costs are lower.
A. 1 and 2 only
B. 1 and 3 only
C. 2 and 4 only
D. 3 and 4 only
Which of the following professional organizations sets standards for quality and environmental audits?
A. The Committee of Sponsoring Organizations of the Treadway Commission.
B. The Board of Environmental, Health, and Safety Auditor Certifications.
C. The International Organization of Supreme Audit Institutions.
D. The International Standards Organization.
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