IIA IIA Certifications IIA-CIA-PART3 Questions & Answers

• Question 341:

  Which of the following is a product-oriented definition of a business rather than a market-oriented definition of a business?

  A. We are a people-and-goods mover.

  B. We supply energy.

  C. We make movies.

  D. We provide climate control in the home.

  Correct Answer: C

• Question 342:

  Multinational organizations generally spend more time and effort to identify and evaluate:

  A. Internal strengths and weaknesses.

  B. Break-even points.

  C. External trends and events.

  D. Internal risk factors.

  Correct Answer: C

• Question 343:

  Listening effectiveness is best increased by:

  A. Resisting both internal and external distractions.

  B. Waiting to review key concepts until the speaker has finished talking.

  C. Tuning out messages that do not seem to fit the meeting purpose.

  D. Factoring in biases in order to evaluate the information being given.

  Correct Answer: A

• Question 344:

  An organization had three large centralized divisions: one that received customer orders for service work; one that scheduled the service work at customer locations; and one that answered customer calls about service problems. These three divisions were restructured into seven regional groups, each of which performed all three functions. One advantage of this restructuring would be:

  A. Better internal controls.

  B. Greater economies of scale.

  C. Improved work flow.

  D. Increasedspecialization.

  Correct Answer: C

• Question 345:

  When writing a business memorandum, the writer should choose a writing style that achieves all of the following except:

  A. Draws positive attention to the writing style.

  B. Treats all receivers with respect.

  C. Suits the method of presentation and delivery.

  D. Develops ideas without overstatement.

  Correct Answer: A

• Question 346:

  A small furniture-manufacturing firm with 100 employees is located in a two-story building and does not plan to expand. The furniture manufactured is not special-ordered or custom-made. The most likely structure for this organization would be:

  A. Functionaldepartmentalization.

  B. Productdepartmentalization.

  C. Matrix organization.

  D. Divisionalorganization.

  Correct Answer: A

• Question 347:

  Which of the following standards would be most useful in evaluating the performance of a customer-service group?

  A. The average time per customer inquiry should be kept to a minimum.

  B. Customer complaints should be processed promptly.

  C. Employees should maintain a positive attitude when dealing with customers.

  D. All customer inquiries should be answered within seven days of receipt.

  Correct Answer: D

• Question 348:

  Which of the following is useful for forecasting the required level of inventory?

  1.

  Statistical modeling.

  2.

  Information about seasonal variations in demand.

  3.

  Knowledge of the behavior of different business cycles.

  4.

  Pricing models linked to seasonal demand.

  A. 1 and 2 only

  B. 2 and 3 only

  C. 1, 2, and 3 only

  D. 1, 2, 3, and 4

  Correct Answer: C

• Question 349:

  An organization produces two products, X and Y. The materials used for the production of both products are limited to 500 kilograms (kg) per month. All other resources are unlimited and their costs are fixed. Individual product details are as follows: Product X Product Y Selling price per unit $10 $13 Materials per unit (at $1/kg) 2 kg 6 kg Monthly demand 100 units 120 units

  In order to maximize profit, how much of product Y should the organization produce each month?

  A. 50 units.

  B. 60 units.

  C. 100 units.

  D. 120 units.

  Correct Answer: A

• Question 350:

  Which of the following describes the free trade zone in an e-commerce environment?

  A. Zone that separates an organization's servers from outside forces.

  B. Area in which messages are scrutinized to determine if they are authorized.

  C. Area where communication and transactions occur between trusted parties.

  D. Zone where data is encrypted, users are authenticated, and user traffic is filtered.

  Correct Answer: C