Which of the following is accurate regarding help desk service providers?
A. Performance results, deficiencies, and remediation should not be used as criteria for ongoing vendor evaluation.
B. Turn-around time cannot always be defined for each level of service in complex environments.
C. Ongoing monitoring procedures that measure and compare actual performance to the expected service-level parameters must be set by the service provider.
D. Any problems troubleshooting can be categorized as a help desk service.
Which of the following is true of bond financing, compared to common stock, when all other variables are equal?
A. Lower shareholder control.
B. Lower indebtedness.
C. Higher company earnings per share.
D. Higher overall company earnings.
Which of the following assumptions regarding cost-volume-profit analysis is true?
A. Costs are affected by changes in activity only.
B. The behavior of costs and revenues is inverse.
C. When more than one type of product is sold, the sales mix changes.
D. Only variable costs have to be classified accurately.
An employee's mobile device used for work was stolen in a home burglary.
Which control, if already implemented by the organization, would best prevent unauthorized access to organizational data stored on the employee's device?
A. Access control via biometric authentication.
B. Access control via passcode authentication.
C. Access control via swipe pattern authentication.
D. Access control via security question authentication.
Which of the following should internal auditors be attentive of when reviewing personal data consent and opt-in/opt-out management process?
A. Whether customers are asked to renew their consent for their data processing at least quarterly.
B. Whether private data is processed in accordance with the purpose for which the consent was obtained.
C. Whether the organization has established explicit and entitywide policies on data transfer to third parties.
D. Whether customers have an opportunity to opt-out the right to be forgotten from organizational records and systems.
During a review of the accounts payable process, an internal auditor gathered all of the vendor payment transactions for the past 24 months. The auditor then used an analytics tool to identify the top five vendors that received the highest sum of payments.
Which of the following analytics techniques did the auditor apply?
A. Process analysis.
B. Process mining.
C. Data analysis.
D. Data mining.
What would an internal auditor do to ensure that a process to mitigate risk is in place for the organization's change management process?
A. Develop and enforce change policies to ensure employees are continually trained.
B. Apply a risk-based approach and impose segregation of duties related to the change management process.
C. Conduct a high-level threat analysis and implement a compensating control.
D. Validate authorization, segregation of duties, testing of changes, and approval to move changes into production.
Which of the following best describes the primary objective of cybersecurity?
A. To protect the effective performance of IT general and application controls.
B. To regulate users' behavior in the web and cloud environment.
C. To prevent unauthorized access to information assets.
D. To secure application of protocols and authorization routines.
Which of the following security controls would provide the most efficient and effective authentication for customers to access their online shopping account?
A. 12-digit password feature.
B. Security question feature.
C. Voice recognition feature.
D. Two-level sign-on feature.
At what stage of project integration management would a project manager and project management team typically coordinate the various technical and organizational interfaces that exist in the project?
A. Project plan development.
B. Project plan execution.
C. Integrated change control.
D. Project quality planning.
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