Which of the following are elements of an effective email management strategy? (Choose 2)
A. Accommodation of some individual preferences for organization of information
B. A retention policy that ensures email messages are retained indefinitely
C. A policy that focuses on preserving the emails of employees with access to financial information
D. Automation of actions that would otherwise be required of users
An organization seeks to streamline and automate current review processes. Which of the following is the best choice?
A. Business process re-engineering
B. Work flow
C. Routing
D. Systems integration
In order for a content rating system to be successful, it has to
A. Be social and relevant to a community of interest.
B. Allow rating on a scale from one to ten.
C. Give individuals the opportunity to provide commentary feedback.
D. Be limited to individuals who have subject matter expertise.
Characteristic elements of case management include (Choose 2)
A. Investigation.
B. Incident management.
C. Extraction.
D. Knowledge management.
A training plan for a new information management system will (Choose 2)
A. Orient users to the new system.
B. Occur after implementation.
C. Ensure training is a one-time event.
D. Provide awareness of new processes.
Which of the following is the best definition of text analytics?
A. The process of transforming content into a format that can reliably be searched, retrieved, and used by the organization- such as scanning. Web capture, fax capture, mobile capture, and document imaging.
B. Methods of collaboration and communication through internal channels, internet email, telephone, company-controlled external channels, and/or branded external channels.
C. A combination of semantic analysis, linguistics, entity extraction, tagging, pattern recognition, lexical analysis, and other forms of artificial intelligence used to infer meaning from bodies of content.
D. A set of activities required for systematic analysis and control of creation, receipt, classification, maintenance, use, and disposition of recorded information maintained as evidence of business activities and transactions.
Organizations with many information systems should define a business process integration strategy that includes (Choose 2)
A. ISO 9000 and ISO 9001.
B. Sponsors, customers, and end users.
C. Commercial, custom, and legacy applications.
D. Dublin Core and XML.
A large percentage of the data elements in any given transaction is composed of "Master Data." examples of which include data about (Choose 2)
A. Individuals
B. Content
C. Organizations
D. Disposition
Which of the following are examples of asynchronous collaboration? (Choose 2)
A. Online meetings
B. Shared workspaces
C. Wikis
D. Instant messaging (IM)
Which of the following measures can be taken to secure information during web conferencing? (Choose 3)
A. Set the meeting recording option to "always on."
B. Close desktop sharing when no longer needed.
C. Create a unique, strong password for each meeting.
D. Use the phone to conduct the audio portion of web meetings.
E. Hide lists of meeting topics to keep sensitive topics confidential.
F. Implement a firewall at home for web conference participation.
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