XYZ Company hires you to make its transitioning procedure more effective in meeting close-out requirements. You review XYZ's transitioning procedures to eliminate any that do not belong in the close-out phase. Which of the following procedures should you remove?
A. Managing the transition from the "As-Is" state to the "To-Be" or Target State
B. Reviewing the status of benefits with the stakeholders and program sponsor
C. Managing any required transition to operations
D. Documenting lessons learned in the organizational database
A company initiates a program to reorganize its sales and production departments. Three production departments are located at the three production plants next to the company's headquarters. Five regional sales departments are located at different locations around the world.
At this stage of the program, what is the first step?
A. Develop a program work breakdown structure
B. Identify and quantify business benefits of the program
C. Determine and prioritize the various components of the program
D. Prepare a program organization chart covering both sales and production
After an organization initiates a strategic program, several project managers express interest in joining the program team. The program manager's supervisor recommends a list of project managers to be part of the team. What should the program manager do to select the project managers?
A. Complete a skill set inventory and select the most suitable resource(s)
B. Ask interested project managers for their CV and conduct interviews
C. Accept the recommendation of the program manager's supervisor
D. Contact the human resource manager for project managers' availability
A company CEO meets with key customers to learn how they can be better served. After discovering that some executive team members disagree with each other, the CEO asks the program management office (PMO) to develop a program to better serve key customers based on their strategic importance to the company's long-term goals.
What should the program manager do to establish and successfully manage the program's direction?
A. Create a program strategy to obtain the required funding from the portfolio decision team
B. Develop and foster relationships with stakeholders to improve communication
C. Conduct stakeholder interviews to address their concerns and expectations
D. Identify a list of projects, and then assign them suitable project managers
A program is in its execution phase when a component project manager suggests a potential change that could increase the financial benefit of the program. The program manager is hesitant to submit a change request, as it would extend the program schedule and require a scope change.
To whom should the change request be presented?
A. The program governance board
B. The program customer
C. The program management office (PMO)
D. The project governance board
A program manager has been assigned to a program that has received approval of the program charter and for which a stakeholder register has been prepared. During stakeholder engagement planning, the program manager should consider which of the following stakeholders aspects?
A. Attitude about the program, external political position, and technical expertise
B. Level of influence and participation and attitude about the program
C. Expectations of program benefits, level of influence, and organizational culture
D. Level of support/opposition, technical expertise, and organizational culture
A program manager for the construction of an international event venue that will impact the local community needs to determine the best approach for communications. One of the conditions of the program is that after the event takes place, a park will be built for the community's use.
What should the program manager do to ensure community support?
A. Review the scope with the program sponsor and community representatives
B. Organize an advocacy group and facilitate community engagement
C. Negotiate the program scope with community representatives
D. Ensure community representatives are part of the steering committee
A newly appointed country manager suggests that the regional program manager use a social media platform to expedite communications and address questions. The new country manager used this social media platform at a previous job. What should the regional program manager do to address the country manager's request?
A. Suggest that the country manager use the existing communication channels while the team becomes familiar with the new social media platform.
B. Ask the country manager to champion the social media platform, as they may have more influence than the regional program manager.
C. Review existing in-house social media capabilities to determine if they will meet the needs of the country manager's request, and update the stakeholder register.
D. Ask the technology, security, and project teams to assess the country manager's request.
A program stakeholder is concerned about information they receive about a project. Who is responsible for reviewing the communications management plan to assure adequate information is provided to the stakeholder?
A. Program sponsor
B. Communications manager
C. Project manager
D. Program manager
A program manager prepares the program for review to secure funding by senior management. Which of the following must the program manager identify when creating the program charter?
A. Milestone dates, budget, and staff details that support it
B. Assumptions incorporated into the benefits management plan
C. Process within the organization that will be needed to deliver the product
D. Key decision makers or stakeholders in the program and their expectations and interests
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