When should a program manager approve the closure of a component project?
A. When acceptance criteria of the project are met
B. When the project has delivered the project benefits
C. When program deliverables are complete
D. When project deliverables are complete
A company is evaluating the implementation of enterprise resource planning (ERP) software. The program manager performs an analysis to confirm the program's feasibility. What other important step should the program manager complete?
A. Development of the program's vision statement
B. Review of strategic goals against any external environmental factors
C. Identification and documentation of the initial risks for ERP software implementation
D. Mapping of the financial benefits to the ERP software's functionality
A program manager initiates a new global program to create a higher level of protection for a company's intellectual property. The company exhibits a relaxed culture and environment, and is intolerant of processes to the point of being considered process-adverse. However, the company's culture is tolerant of long-term program activities, provided there is continuous progress on improving the protection of its intellectual property. Expectations for rapid progress are low.
What should the program manager do next?
A. Tailor program sponsor and stakeholder engagement and communications activities to meet the company's expectations
B. Insist on maintaining a set of tightly controlled stakeholder register and engagement plan documents to meet expectations
C. Provide detailed information to the most influential program sponsors and stakeholders
D. Ensure that the component stakeholders have the appropriate level of communications required to meet their needs
A program manager joins a team during its preparation phase.
What should the program manager do to obtain formal sponsor approval to begin the benefits delivery phase?
A. Develop the program management plan based on the organization's strategic plan.
B. Write the program charter, including the program mission statement and stakeholder engagement plan.
C. Define a high-level program roadmap of milestones and schedules supported by a preliminary estimate.
D. Identify and document the anticipated program benefits in the benefits management plan.
A program manager at a pharmaceutical company plans a new drug development effort. The development is slated to yield three drug variants. The program manager articulates the program scope boundaries. Which of the following deliverables captures these items?
A. Program scope management plan
B. Program governance plan
C. Program scope statement
D. Program work breakdown structure
A company implements a transformational business strategy and a program to change its IT infrastructure and service delivery model. While leading a program team from cross-cultural backgrounds and geographies, the program manager
notices a varying level of delivery excellence, which they attribute to cultural differences and behavioral tendencies.
To achieve commitment to program goals, what should the program manager do to improve the team's level of engagement?
A. Delegate the task of managing team behavior, attitudes, and commitment to team member managers, and ask the managers for regular progress reports.
B. Organize social events to support the communications enrichment plan, bond the teams, and motivate team members.
C. Establish a formal mentoring, coaching, and support program to address cultural differences that will enable the team to work collaboratively.
D. Email all team members mandating that, to deliver program objectives, they must focus on their roles and responsibilities.
A company CEO issues a mandate to automate a new-client onboarding process to replace manual and paper-based procedures. After the program sponsor and program manager obtain formal acceptance of the program charter, what should be done next?
A. Deploy a team to develop the program management plan.
B. Develop estimates for scope, resources, and cost.
C. Identify the program management components, and develop the resource management plan.
D. Review and update the benefits management plan and link it to program outcomes.
A company is rolling out an innovative program that includes new processes intended to define how the company will manage future programs. While program execution is going well, the program sponsor is concerned that the knowledge acquired needs to be reused for future programs.
What should the program manager do to ensure that the knowledge acquired is captured efficiently?
A. Record lessons learned in the program management plan
B. Create training materials summarizing team experiences and lessons learned
C. Direct the project managers to create event logs to document their experiences and lessons learned
D. Organize review sessions after each program stage to document successes, issues, and lessons learned
A company hires a program manager to create a healthcare management system. After five months, the program manager identifies an opportunity to integrate an online medical solution, which could provide additional value to the stakeholders. The program sponsor approves the change in scope.
The program manager should ensure that the results obtained by this opportunity are working in tandem with which of the following?
A. Critical success factors
B. Key performance indicators
C. Benefits management plan
D. Stakeholder engagement plan
An experienced program manager is leading a development program in a new company. While reviewing company procedures for formulating a program, they discover there is no company practice for managing key suppliers. What should the program manager do first to obtain program approval?
A. Prepare the stakeholder engagement plan for approval by the program steering committee.
B. Analyze the business environment to identify key stakeholders, and then perform a stakeholder analysis.
C. Conduct a brainstorming session with the program team to identify and analyze external stakeholders.
D. Create a project-level stakeholder analysis, and then perform a high-level program stakeholder analysis.
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