Salesforce Salesforce Certified Administrator ADVANCED-ADMINISTRATOR Questions & Answers

• Question 1:

  Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department.

  How should the administrator ensure this Is configured correctly?

  A. Configure ore app per department and activate record pages for each app.

  B. Create permission sets for each department and assign them to the backup team users.

  C. Adjust the profile of the backup users each day to align with the proper access they require.

  D. Allow the backup team users to update their own profile with Delegated Administration.

  Correct Answer: A

• Question 2:

  A previous consultant helped Universal Containers automate many of its business processes. The administrator changed the email address on the consultant's user record and deactivated it. The consultant called to say they continue to get email messages from failed flows and processes.

  What steps should the administrator perform to stop thefault messages from going to the consultant?

  A. Create a custom metadata type and associate the LastModifiedBy field. Write a flow that updates the field in any flows or processes equal to the consultant's name.

  B. Request an Email Log from Email LogFiles in Setup and filter the request by the consultant's email. Manually update any flows or processes listed on the log.

  C. Set Send Process or Flow Error Email' to Apex Exception Email Recipients' in Automation settings. Add the System Admin's email tothe Apex Exception Email page in Setup.

  D. Export Flow Interviews filtered by LastModifiedBy.email using Data Loader. In the .csv file, change LastModifiedBy to the System Admin and upload changes with Data Loader.

  Correct Answer: C

• Question 3:

  A sales rep at Ursa Major Solar realized that the wrong price book was selected for an opportunity.

  How can the sales rep change the price book on the opportunity?

  A. The change can be made through the mobile app.

  B. The change can be made through the desktop site.

  C. Once selected, the price book can be updated via the forecasting tab.

  D. Once selected, the price book is locked on the opportunity.

  Correct Answer: B

• Question 4:

  Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.

  Which three things should the administrator do to resolve this issue?

  Choose 3 answers

  A. Review the Error Email for the Process Builder and rectify the issues.

  B. Manually make the updates to the Account as the logged-in user.

  C. Deactivate the Process Builder in production.

  D. Have the users refresh the Account page so they get the current Process Builder.

  E. Fix the Process Builder in a sandbox and migratethe change to production.

  Correct Answer: BCE

• Question 5:

  Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani

  Which feature should administrator configure in order to improve the case management process?

  A. Omni-Channel

  B. Escalation Rules

  C. Macros

  D. Knowledge Component

  Correct Answer: A

• Question 6:

  A set of Cases records with a specific record type needs to be restricted so that only a Support manager and four Support users have access. What can you do as a system administrator to meet this requirement?

  A. Remove the record type access for all users except the 5 mentioned

  B. Givethe"ViewAllData"permissiontothe5mentionedusersusingpermissionsets

  C. Create a new profile and assign the 5 users to the new profile

  D. Create a criteria-based sharing rule for the 5 users

  Correct Answer: D

• Question 7:

  AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.

  What relationship should be used to relate the Audit object to the Account object?

  A. Master-Detail

  B. Lookup

  C. Many-To-Many

  D. Self

  Correct Answer: B

• Question 8:

  AW Computing has been advertising a new keyboard that was released at the beginning of the month. The sales team has an additional incentive to add the keyboards to every sale. The administrator already added the product to Salesforce but the reps are unable to select the product on the opportunity.

  Which two options should an administrator check to ensure the product is available?

  Choose 2 answers

  A. Confirm the correct price book is selected on the opportunity.

  B. Make sure the price book Is in the company currency.

  C. Ensure the product is associated with the correct price book.

  D. Verify the product has a start date entered.

  Correct Answer: AC

• Question 9:

  What declarative toot fete administrators test Lightning email temples and automations in a sandbox environment and then move what's successful to a production environment?

  A. ANT Migration Tool

  B. lightning Flow

  C. Salesforce CLl

  D. Change Sets

  Correct Answer: A

• Question 10:

  Anadministrator has been asked to create a new field called region code on the opportunity object. this field should only be visible to users with the outside sales, Manager and system Administrator profiles and editable by users with the system administrator and manager profiles.

  How should the administrator ensure this field is accessible to only these users?

  A. Edit the field-level security on the region code field for these three profiles.

  B. Edit the role hierarchy and move the outside sales and managerroles lower in the hierarchy.

  C. Create a new page layout for the opportunity object for these three profiles.

  D. Create a new record type and page layout for the opportunity object for these three profiles.

  Correct Answer: A