Salesforce Salesforce Certifications ADX-201 Questions & Answers

• Question 151:

  I can email opportunities, accounts, leads, or contacts directly from SFDC, and all of these communications will be automatically saved in my activity history.

  A. True

  B. False

  Correct Answer: A

• Question 152:

  I can merge 3 records at a time in SFDC to clean up dupe.

  A. True

  B. False

  Correct Answer: A

• Question 153:

  Which of these is NOT true: it is possible to import my existing contacts from Outlook by:

  A. Clicking "set-up" and using the import wizard

  B. Sending emails to myself

  C. Connecting SFDC with Outlook and submitting contacts and leads to SFDC directly from my email

  Correct Answer: B

• Question 154:

  Which one of these is NOT a recorded "activity" in SFDC?

  A. Emails

  B. Dials

  C. Events

  D. Tasks

  E. Log a Call (after call completion)

  Correct Answer: B

• Question 155:

  Task Records are "to-do" lists, are date sensitive, and must be completed before they move to my Activity History.

  A. True

  B. False

  Correct Answer: A

• Question 156:

  Which option is NOT true of events?

  A. Events are scheduled events or meetings

  B. Events are to-do lists

  C. I can invite participants to an Event (like scheduling a demo, for example)

  D. Events automatically move to Activity History when the time of the Event is past.

  Correct Answer: B

• Question 157:

  Select the option that is NOT true of opportunities:

  A. I should use consistent naming conventions when identifying my opportunities (ex: Account Name ? Package offered)

  B. Expected Revenue is automatically generated by multiplying the Amount field by the Probability Field (I do not need to add this figure)

  C. Close Date should be the "best" guess as to when I will close a deal

  D. The amount field is not for the estimated amount of the sale, but dollar amount I will pay Bill Nuttall for processing my order.

  E. Probability is the confidence factor that I will win the Opportunity, and is typically based on the Stage Value

  Correct Answer: D

• Question 158:

  Select the option that is NOT true of the "stay in touch" feature in SFDC:

  A. I can send single emails, or mass emails, to all of my existing accounts or prospects.

  B. I can use this feature to update contact information in one click via email ?this keeps my customer data up to-date.

  C. It rubs my feet before I go to bed each night.

  Correct Answer: C

• Question 159:

  SFDC allows me to add a reporting hierarchy (or organization chart) to my contacts. This way I can better understand the structural dynamics within the businesses I am selling to, and remember who to contact for certain aspects of a sale.

  A. True

  B. False

  Correct Answer: A

• Question 160:

  Which definition best describes "accounts" and their relationships with other record types in SFDC?

  A. Accounts represent sales deals that your company is pursuing. An account may have only one opportunity associated with it.

  B. Accounts are the backbone of information and represent prospective, existing, and former customers. An account may have multiple opportunities

  C. Accounts are created after you have closed an opportunity or deal. An account must have a closed opportunity associated with it.

  Correct Answer: B