Salesforce Salesforce Certifications ADX-271 Questions & Answers

• Question 241:

  Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

  A. Create a custom Lightning component for Reputation and add it to the home page

  B. Configure Reputation points and levels in the Community Management console

  C. Enable Reputation in the Community

  D. Add the Reputation Leaderboard component to a page in the Community

  E. Add a Visualforce Reputation Leaderboard component

  Correct Answer: BC

• Question 242:

  Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

  A. 5

  B. 2

  C. 4

  D. 3

  Correct Answer: C

• Question 243:

  A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

  A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules

  B. Performance test the Community with a large number of members with increased activity

  C. Test the Community for member activity, including cases and articles

  D. Formalize the member registration process, including automating the account assignment or person account creation

  E. Make sure customers are NOT members of other Salesforce Communities

  Correct Answer: ACD

• Question 244:

  Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

  A. Create the account and enable it as a partner account

  B. Allow partner users to self-register and gain access

  C. Create a partner profile for the company

  D. Add partner contacts to the Community as members

  Correct Answer: C

• Question 245:

  Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

  A. Deselect Community User Visibility under Sharing Settings

  B. Update the Internal User record to Private under Sharing Settings

  C. Create a sharing group for partner accounts under Sharing Settings

  D. Turn off Portal User Visibility under Sharing Settings

  Correct Answer: A

• Question 246:

  Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

  A. Set the Number of Articles property inside the Page Editor

  B. Update Knowledge Settings inside Setup

  C. Make sure Top Articles for Topics is enabled in Community Management

  D. Add the Top Articles component inside the Community Builder

  Correct Answer: A

• Question 247:

  Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

  A. Customer Community Plus License

  B. Support Community License

  C. Partner Community Plus License

  D. Service Cloud License

  Correct Answer: B

• Question 248:

  What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?

  A. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content

  B. Enable Moderation for the Community to block offensive or inappropriate content

  C. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content

  D. Use moderation rules in the Community to block offensive or inappropriate content

  Correct Answer: D

• Question 249:

  When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

  A. Add the Global Header permission set to all Community users

  B. Edit the Partner Community profile so that the Knowledge tab is visible

  C. Update the Admin profile so that the Knowledge tab is visible

  D. Create a Knowledge article and make it visible to the appropriate channel

  Correct Answer: D

• Question 250:

  Northern Tr ail Outfitters is launching a Community with the following requirements: • Branding requirement is limited to the company logo. • Community should be available on desktop. Mobile responsive is not needed. • Community users should have access to reports and dashboards.

  •

  Community users should be able to view their invoices, which are saved as external objects in Salesforce. Which template should the Salesforce Admin use to build this Community?

  A.

  Salesforce Tabs + Visualforce Template

  B.

  Aloha Template

  C.

  Kokua Template

  D.

  Napili Template

  Correct Answer: A