Salesforce Salesforce Certifications B2B-SOLUTION-ARCHITECT Questions & Answers

• Question 31:

  Universal Containers serves customers globally across two businesses. Each business has its own org for managing its sales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.

  What should a Solution Architect propose?

  A. Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.

  B. Use one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports.

  C. Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports.

  D. Use CRM Analytics in the primary org and then, in the dashboards, use Salesforce Connect to query the data from the other org.

  Correct Answer: A

• Question 32:

  Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and Service Cloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.

  What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?

  Choose 2 answers

  A. Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.

  B. Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.

  C. Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.

  D. Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.

  Correct Answer: AB

• Question 33:

  Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.

  What are two key considerations a Solution Architect should keep in mind when recommending packaging?

  Choose 2 answers

  A. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.

  B. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.

  C. It is impossible to track source control with package development; either the org owns the source or a source control does, but never both.

  D. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.

  Correct Answer: AD

• Question 34:

  Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived data. The Solution Architect has recommended the use of Big Objects.

  What are two considerations the Solution Architect should discuss with Fabulous Flooring?

  Choose 2 answers

  A. Picklist fields will need to be marked as required for indexing in the Big Object

  B. The company will need to use Async SOQL to pull the data into a subject based on specific criteria, and build reports and dashboards for the strategy and planning session.

  C. Picklist fields will need to be loaded as Text fields into the big Object.

  D. The company will need to build reports and dashboards for the strategy and planning session based on specific criteria from the dg Object.

  Correct Answer: BC

• Question 35:

  Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budget during the build while still hitting the objectives that were defined m the design phase.

  Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

  A. Help the executive team develop a governance framework; and team to focus on those concerns throughout the build and track the budget.

  B. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

  C. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.

  D. Assure the executive team that the current project is at a fixed scope and there will not be any overrun on budget.

  Correct Answer: A

• Question 36:

  Refer to the images below:

  

  As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product

  master.

  UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.

  Which strategy should the Solution Architect choose to handle this scenario?

  A. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

  B. Option 6, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener

  C. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

  D. Option D, utilizing an external ETL tool to batch load the records into Salesforce

  Correct Answer: D

• Question 37:

  Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.

  Which technical consideration should a Solution Architect make when designing collaborative forecasting?

  A. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.

  B. If the sales user has many territories assigned to them, it can impact the performance of the forecast.

  C. Important details should be tracked at the opportunity line level.

  D. Forecast category names can be customized by submitting a Salesforce Support case.

  Correct Answer: B

• Question 38:

  Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.

  What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

  A. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.

  B. Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.

  C. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.

  D. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.

  Correct Answer: A

• Question 39:

  Universal Containers (UC) has expanded rapidly in recent yean following a number of acquisitions. The new CMO wants to use all Leads from one of the acquired Salesforce orgs to luck-start a new targeted campaign in uC's mam Salesforce org. The acquired company would like to keep its Lead data because it enriches the Lead before it comes into Salesforce via third-party marketing tool and supports its direct sales channel. Beyond the Lead use case, both Salesforce orgs will remain completely independent from one another.

  Which integration approach should a Solution Architect recommend between the UC mam org (the target org) and the acquired org (the source org)?

  A. Discuss a strategy that includes manually migrating all Leads from the source org to the target org every day using data loader.

  B. Discuss a strategy between the source org and target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org before the enrichment within the source org.

  C. Discuss long-term strategies around deprecating the source org's ability to collect and enrich Lead data, and start to direct all Leads to the target org and ignore the source org.

  D. Discuss a strategy between the source org and target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org after they are enriched in the source org.

  Correct Answer: D

• Question 40:

  Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce products including Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.

  Which two features should a Solution Architect suggest to maintain these constraints?

  A. Apex Callouts, User Permissions Sets

  B. Third-party ETL, Profiles

  C. Salesforce Connect, User Profiles

  D. Salesforce Connect, User Permission Sets

  Correct Answer: A