Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers as well as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.
Which recommendation should a Solution Architect make to integrate B2B Commerce and Salesforce CPQ to accomplish this request.
A. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.
B. Implement the Salesforce CPQ and Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.
C. Create a request special pricing button in B2B Commerce that will create an opportunity for the sales representative and allow the sales representative to follow up.
D. Implement the Salesforce CPQ and Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configure discounts and sync back to cart.
SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future.
After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape.
What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?
A. Recommend a single-org strategy and development of strict processes for all acquired companies to follow.
B. Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.
C. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.
D. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool. Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
A. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record.
B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
C. Select an AppExchange app that sends a survey to each customer after a work order is completed.
D. Use the existing survey tool by integrating the responses to Case number and User record.
Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management
functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers
A. Offload the number of cases received via Web2Case by using Email2Case.
B. Implement Case Deflection.
C. Disable anonymous users on the site.
D. Plan and conduct User Adoption Trainings for resellers on how to use the site.
A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked
to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?
A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
B. Plot the map of the current system landscape and identify key areas where the 626 multi-cloud solution will fit in.
C. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding
bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers
A. Migrate all historical payment methods from the homegrown system.
B. Utilize the standard user adoption reports and dashboards to track invoice data.
C. Provide training and enablement for end users and admins prior to go live.
D. Compare invoices as produced in both systems to ensure customer invokes are as expected.
E. Create a release and change management process to incorporate feedback and fix issues.
Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendors using Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud? Choose 2 answers
A. Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
B. Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
C. Do partners need to do complex configurations or create their special pricing?
D. What do we need to invest in order to build the channel and where does that investment come from?
Universal Export has implemented multiple Salesforce products and has made it clear that it wants to maximize its investment and avoid buying any new products. For the company's next release, its business requirements seem to be a close
fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers
A. Begin requirements gathering for integrations and data migration
B. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
C. Consult with the IT department to review the extension requirements.
D. Evaluate the business benefit of the requested functionality to see if it justifies investment in the Salesforce product.
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers
A. Identify the high-level workload capacity and planning of the IT and Legal teams.
B. Prioritize the transformation of activities involving the least development.
C. Create project plans for each of the projects that will be on the roadmap.
D. Prioritize the transformation of activities related to customers' interactions.
E. Explain how the program contributes to the business's goals.
The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently, or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?
A. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
B. Grant access to resellers and partners by providing Partner Community licenses.
C. Grant access to resellers and partners by providing Customer Community licenses.
D. Grant access to resellers and partners by providing Customer Community Plus licenses.
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