ServiceNow ServiceNow Certifications CIS-APM Questions & Answers

• Question 1:

  During the customer workshop, Kelly was identified as needing a role that would grant access to create bubble charts, set-up application classification attributes and assessment indicators. Which role should be assigned to Kelly?

  A. sn_apm.apm_admin

  B. sn_apm.apm_user

  C. sn_apm.apm_analyst

  D. business_planner

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/task/create-application-indicators.html

• Question 2:

  What information does Hardware Asset Management provide to support decisions about business applications and application services?

  A. Software Lifecycle

  B. Business Capability

  C. Application Capability

  D. Hardware Lifecycle

  Correct Answer: A

• Question 3:

  What customer stakeholder group would be interested in knowing the business value and health of applications?

  A. ITSM Manager

  B. Application Owners

  C. IT Operations

  D. Enterprise Architects

  Correct Answer: B

• Question 4:

  What links the application service to the underlying technologies?

  A. Application Management Model

  B. Inventory Management

  C. Application Service Software Model

  D. Application Category

  Correct Answer: D

• Question 5:

  What application metrics does APM provide to a manager in order for him or her to make targeted decisions based on data instead of educated guesses? (Choose two.)

  A. Costs it takes to maintain an application.

  B. One or more use rights assigned to a specific device or user.

  C. Compliance to regulations and organizational standards.

  D. Application's age.

  Correct Answer: BC

• Question 6:

  What are the stages of the APM rationalization process?

  A. Measure, Evaluate, Decide, Take Action, Baseline

  B. Identify, Measure, Evaluate, Decide, Take Action

  C. Identify, Measure, Decide, Take Action, Communicate

  D. Identify, Measure, Evaluate, Take Action, Certify

  Correct Answer: B

  Reference: https://www.youtube.com/watch?v=v2iw0UVkxmU (6:33)

• Question 7:

  Which job will generate scores for all indicators and business applications across all profiles?

  A. Business Application Certification Quarterly

  B. Load Application Indicators and Compute Application Scores

  C. Analyze PA scores and PA snapshot tables

  D. Load TPM Risk Parameters and compute Application Service Risks

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/paris-it-business-management/page/product/applicationportfolio-management/task/schedule-job-for-indicator-sourcing-score-cal.html

• Question 8:

  Which portal is the best data source to capture strategies, goals and capabilities?

  A. The Application Navigator

  B. Business Planning Portal

  C. The Application Portfolio Management Portal

  D. Assessment Indicator Portal

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/paris-it-business-management/page/product/applicationportfolio-management/concept/overview-business-planning.html

• Question 9:

  What is the overall score range that a business application could have?

  A. 1 through 100

  B. 1 through 10

  C. 1 through 10000

  D. 1 through 1000

  Correct Answer: B

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/concept/application-score-profile.html

• Question 10:

  What is the value of managing applications using ServiceNow?

  A. Allows data collection and visualization without manual effort

  B. Allows automation of retiring applications

  C. Provides application owners insight to release counts

  D. Provides top down strategic alignment in the PMO

  Correct Answer: A