ServiceNow ServiceNow Certifications CIS-SAM Questions & Answers

• Question 11:

  Software Asset Lifecycle has __________ components.

  A. 8

  B. 6

  C. 7

  D. 5

  Correct Answer: A

• Question 12:

  Additional Software Model Lifecycles phases can be added as __________ .

  A. Options

  B. Items

  C. Choices

  D. Selections

  Correct Answer: A

• Question 13:

  What is the purpose of an external audit?

  A. To ensure your users are not running any blacklisted software

  B. To determine compliance with internally-defined vendor processes

  C. To determine compliance with signed vendor agreements/contracts

  D. To ensure your entitlements do not exceed your allocations

  E. To determine compliance with licensing agreements regarding who, how, and when freeware software is being used

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/rome-governance-risk-compliance/page/product/grc-vendor-risk/concept/what-is-vendor-risk.html

• Question 14:

  The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)

  A. itil

  B. sam_developer

  C. contract_manager

  D. model_manager

  E. entitlement_manager

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/reference/r_SAMRoles.html

• Question 15:

  You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)

  A. Reject

  B. Extend

  C. Cancel

  D. Activate

  E. Delete

  F. Renew

  Correct Answer: ACD

• Question 16:

  Which of the following elements are included in Operational Integration of a SAM practice? (Choose three.)

  A. Software Retirement

  B. Software License Contracts

  C. Software Sourcing

  D. License Change Projection

  E. Software Entitlements

  F. Software Allocations

  G. Software Model Lifecycle

  Correct Answer: EFG

• Question 17:

  If a user requests three items from the software catalog at the same time, how many individual requests are created?

  A. None; task records are created

  B. 1

  C. 3

  D. 1 for each publisher

  E. 1 for each product type

  Correct Answer: E

• Question 18:

  A software model can have up to how many catalog items?

  A. 1

  B. 2

  C. 6

  D. 10

  E. Unlimited

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/product-catalog/concept/c_ProductCatalog.html

• Question 19:

  Which catalog provides a listing of goods offered or available by a third party?

  A. Service Catalog

  B. Model Catalog

  C. Item Catalog

  D. Vendor Catalog

  E. Product Catalog

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/product-catalog/concept/c_ProductCatalog.html

• Question 20:

  Which stage of the software asset lifecycle includes all of the following steps?

  Discovering software in the environment Normalizing installed software to standards Reconciling entitlements to discovered software Remediating detected variances

  A. Sunset

  B. Manage

  C. Support

  D. Source

  E. Plan

  Correct Answer: E