Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)
A. Users are temporarily locked out of their ability to access articles
B. Users may temporarily experience performance issues when searching for articles
C. The contents of the category drop-down menu change
D. The articles and questions visible to users' change
E. The history of article usage is reset to zero utilization
Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce? (Choose two.)
A. Expose the case feeds option on the company's website
B. Offer a Chat button on the company website
C. Enable Chatter Questions in the company's Customer Community
D. Enable the Service Cloud Console app on the company website
Universal Containers is implementing a new lead status process and wants to be able to do the following:
Track leads through five different status values.
Run reports showing the duration a lead spends in each status.
Run full Lifetime reports of a lead from creation to conversion.
Prevent leads from skipping a lead status.
How can these requirements be met?
A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.
Which approach can be taken to meet this requirement?
A. Create a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field
B. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost
C. Create a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost
D. Create a page layout for Closed Lost opportunities and make Reason Lost a required field
Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?
A. Create a sharing rule to share all price books to sales users
B. Manually share each price book to the sales users' profile
C. Set the organization-wide default for price book to Use
D. Clone all custom price books from the standard price book
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?
A. Dashboard filter
B. Dynamic dashboard
C. Joined reports on a dashboard
D. Matrix reports on a dashboard
A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?
A. Price book entries need to be activated before users can use the new price book
B. Price book entries will not be created in the standard price book
C. Price book entries in price books that the user does not have access to will be created
D. Price book entries in price books that the user does not have access to will not be created
A field's label was changed in the sandbox. What should be done that the production's field label will also be changed? Choose 2
A. Dataloader
B. Changeset
C. Manually change the field label in production
D. Import wizard
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?
A. Assign delegated administration to the subset of users to View All Data
B. Create a new profile and role for the subset of users with the View All Data permission
C. Enable the View All Data permission for the roles of the subset of users
D. Create a permission set with the View All Data permission for the subset of users
Management tracks open cases per hour, per day and per week to ensure they have enough staff. What kind of report they need?
A. Joined Report
B. Matrix Report
C. Summary Report
D. Analytical Snapshot
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