Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on the opportunity. What solution should the consultant recommend to facilitate the collaboration of the lead sales representative and team members?
A. Define a sharing rule for each lead sales representative to assign appropriate access for all extended team members
B. Enable chatter to have the lead sales representative facilitate collaboration through sales team sharing
C. Create a public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities.
D. Configure default opportunity teams for all lead sales representatives with team selling enabled
A Contact Center Manager has recently implemented CTI in the Contact Center. Which three metrics can be impacted due to this implementation? Choose 3 answers
A. Calls per agent
B. Call handle time per agent
C. Articles used per call
D. Customer satisfaction scores
What is the Capability of Chatter Files? Choose 2 answers
A. Files can be synced from Chatter to a folder in a local directory
B. All content files from content libraries can be synced in Chatter
C. Private content may only be shared in private Chatter groups
D. Users can use īšentions to share files in content libraries
Marketing department at Universal container is migrating from legacy campaign and email management system 2 salesforce want to ensure that its communication material is migrated as well. What should consultant recommend to migrate the marketing departments email templates?
A. Manually recreate the email and mail merge templates in salesforce
B. Enable Email to salesforce before sending email templates to salesforce
C. Create an email template change set or use the Force.com IDE
D. Enable Email-to-case and use Import Wizard.
The sales representatives at Universal containers use various email applications and often receive important customer emails while they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in salesforce while they are away from the office. What should a consultant recommend to meet this requirement?
A. Download and install a salesforce universal connector for their smartphone and computers
B. Copy and paste emails manually to the customer record in salesforce from their smartphones and computers
C. Download and install the salesforce for outlook connector on their smartphones and computers
D. Forward emails using their email-to-salesforce email address from their smartphones and computers
Universal containers would like to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?
A. Create a custom field on the Lead and Account objects. Create a custom formula field on the contact object to pull the value from the Account object.
B. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull the value from the contact object.
C. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull the value from the contract object
D. Create a custom field on Lead, Account and Contact objects and configure mapping of these two fields for conversion. Use a trigger to update the contact field with the Account value.
Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers. Which method should a consultant recommend for importing this data into Universal Containers' Service Cloud instance?
A. Bulk Data transfer API
B. Data Integration via SOAP API
C. Java language Specific Toolkit
D. Cloud-to-Cloud Integration Toolkit
Reps only entering opportunities after the closed/won stage? choose 2 answers
A. Remove stagesand fields that are not critical
B. Create opportunity stage report
C. User adoption dashboard
D. Workflow rule to alert sales manager when opportunity stage changes
Cloud Kicks is excited about implementing Lightning features during the implementation. The company has rolled out a few groups of Sales Cloud users on Lightning already, but not all are trained on the Sales Cloud Lightning features requested for this implementation. What should the Consultant recommend for a successful deployment?
A. Communicate the information so that they have more staff available for changes.
B. Adjust the project plan and communicate that the deployment will now be a week earlier.
C. Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint.
D. Adjust the project plan and delay the deployment of the sprint.
During the planning stage of a project, what customer information should be required to ensure requirements are successfully gathered? Choose 3 answers.
A. Company financial information.
B. List of required objects and fields.
C. Key reports from the current system.
D. Organizational chart with titles.
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