UC wants to use its customer portal to allow customers to provide suggested changes to products and comment on other people's suggestions. What Salesforce feature supports this?
A. Answers
B. Chatter
C. Solutions
D. Ideas
Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship. Which two potential solutions can the Consultant recommend? Choose 2 answers
A. Add a Lookup field to Contacts to indicate Influential Contacts.
B. Add an Influencing Contact multi-select picklist field on the Account.
C. Implement the Account Contact Role feature.
D. Track time invested in a custom field for each contact.
Universal Containers Contact Center wants to increase its profit margins by promoting call deflection within Service Cloud Which two solutions should a Consultant recommend?
Choose 2 answers
A. Customer Community
B. Service Cloud Console
C. Automatic Call Distribution
D. Knowledge Base
A Salesforce partner regularly works with Salesforce Account Executives to close deals with clients that are looking for a partner to implement Sales Cloud. As new partner sales reps are on-boarded, they spend quite a bit of time trying to determine which Account Executive maps to which Accounts and Opportunities. What should the Consultant recommend when rolling this out?
A. Add a Lookup field on the Opportunity to indicate Partner Executives
B. Add the Title field to all Contact Layout
C. Implement Account Contact Roles
D. Implement Account Partner Roles
UC has a private sharing model. Sales representatives are required to collaborate with the same group of people from other departments for every deal; however, the individuals in the group will vary for each representative. What solution should a consultant recommend to ensure correct record visibility and collaboration?
A. Set up a default opportunity team for each sales rep that is automatically added to every opportunity.
B. Configure a criteria-based sharing rule to add sales team member records automatically.
C. Add all team members to a private Chatter group for each opportunity.
D. Configure a public group for each sales rep that is manually shared for each opportunity.
During end-to-end testing, the test users log issues stating that the solution is not working according to what they expected. The stakeholders have signed off on the solution.
What should a Consultant do to remedy this?
A. Address these issues during the sign-off stage.
B. Contact key stakeholders to determine if a change to the requirements is necessary.
C. Revise the solution to meet the needs of the test users and develop training materials for the full team.
D. Set up meeting with test users and do a requirements workshop.
Cloud Kicks has two sales divisions:
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a franchise sale division and
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a public sales division.
The sales representatives for each division have their own user profiles and person Accounts.
The franchise sales division sales representatives cannot create person Accounts, and they should only be
able to set up franchise Accounts.
What should the Consultant recommended to meet this requirement?
A. Utilize Divisions to hide person Account from the franchise sales division's sales representative user profile
B. Remove person Account record types from the franchise sales division's sales representative user profile.
C. Ensure that the "Disable Person Accounts" permission on the franchise sales division's sales representative user profile is checked.
D. Hide the Person Account checkbox from the franchise sales division's sales representative user profile through Field-level Security.
Universal Containers uses PDF documents to help the sales team learn about new Products. Which feature should a Consultant recommend to store these documents?
A. File Connect for SharePoint
B. Attachments
C. File Sync
D. Salesforce Files
A sales manager for one of Cloud Kicks' sales territories is unable to see a forecast for the current quarter. What will resolve this problem?
A. Suggest the opportunity owner share the opportunity with the sales manager.
B. Select the correct forecast from the user record.
C. Add the sales manager to the forecasting public group.
D. Set the forecast manager for this territory.
Universal Containers is implementing an entitlement process in its contact center to gain better visibility into how well the company is delivering on customer service level agreements (SLAs). Which two approaches can be used to accomplish this goal? Choose 2 answers
A. A. To Display whether a case response complies with a customer's service level agreement.
B. To monitor the case escalation rule queue to confirm service levels are met.
C. To represent metrics such as first-response and resolution time on cases.
D. To identify the customer contact associated with a particular stage of a service contract.
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