Salesforce Salesforce Certifications CRT-402 Questions & Answers

• Question 401:

  Currently defined picklist values are retained when you change a picklist to a multi-select picklist.

  A. False

  B. True

  Correct Answer: B

• Question 402:

  In terms of the order of execution, what must be taken into account when using Validation rules and Workflows?

  A. The order of execution can be controlled in Salesforce setup.

  B. Validation rules fire before Workflow rules therefore will not catch any data that does not abide by your Validation rules.

  C. Validation rules fire after Workflow rules, so you must ensure that Workflow rules abide by your Validation rules to avoid errors.

  D. Validation rules and Workflow rules fire on separate automation schedules and therefore the order of execution can be ignored.

  Correct Answer: B

  Salesforce processes any rules in the following order:

  1.

  Validation rules

  2.

  Assignment rules

  3.

  Auto-response rules

  4.

  Workflow rules (with immediate actions)

  5.

  Escalation rules

• Question 403:

  An organization wants to create a field to store manager data on the user object. The manager field is a reference to another user record.

  What type of relationship should be used?

  A. Master-Detail

  B. Lookup

  C. Many-to-many

  D. Hierarchical

  Correct Answer: D

  Hierarchical relationship: This type of relationship is a special lookup relationship available only for the user object. It allows users to use a lookup field to associate one user with another that does not directly or indirectly refer to itself. For example, you can create a custom hierarchical relationship field to store each user's direct manager.

• Question 404:

  Identify the field update limitations. (Choose three.)

  A. The results of a field update can't trigger additional rules such as validation, assignment, auto-response, or escalation rules.

  B. Read-only fields like formula or auto-number fields aren't available for field updates.

  C. Field updates that are executed as approval actions don't trigger workflow rules.

  D. In a batch update, workflow is re-triggered on all entities where there is a change.

  Correct Answer: ABC

  "In a batch update, workflow is re-triggered on all entities where there is a change" - only on entities with a change, not all.

• Question 405:

  What is true about Case Assignment rules? (Choose three.)

  A. They allow cases to be assigned to queues.

  B. They allow more than one active assignment rule.

  C. Create a complex business logic assignment rules.

  D. Predefined Case Team is mandatory for each entry rule.

  E. They allow more than one rule entry per rule.

  Correct Answer: ACE

• Question 406:

  What type of field needs to be wrapped in a function (in a formula) to be accessed?

  A. Long Text Field

  B. Date/Time

  C. Picklist

  D. Currency

  Correct Answer: C

• Question 407:

  When should a system administrator consider using the Salesforce AppExchange? (Choose two.)

  A. When standard Salesforce functionality needs to be extended.

  B. To find answers to Salesforce application questions.

  C. When looking for pre-built custom applications and tools.

  D. To submit ideas for Salesforce application enhancements.

  Correct Answer: AC

• Question 408:

  You have Custom Object A and Custom Object B; a record has to be created on B once certain criteria is met A.

  How can this be achieved?

  A. APEX Trigger on Object B

  B. Lightning Process on Object B

  C. Workflow Rule

  D. Lightning Process on Object A

  Correct Answer: D

• Question 409:

  Which deployment tool will you use to deploy metadata from one organization to another organization?

  A. Force.com Migration Tool

  B. Unmanaged Packages

  C. Force.com IDE

  D. Change sets

  Correct Answer: C

• Question 410:

  What is true about Master-Detail relationships? (Choose two.)

  A. You can have a child record without the parent record.

  B. You have to expose the master-detail field on the child object page layout.

  C. When the parent record is deleted, all child records will be deleted.

  D. You cannot delete a child object.

  Correct Answer: BC