Universal Containers (UC) has deployed Salesforce to manage Marketing. Sales, and Support efforts in a multi -system ERP environment After reaching the limits of native reports and dashboards. UC leadership is looking to understand what options can be used to provide more analytical insights. What two approaches should an architect recommend? Choose 2 answers
A. AppExchange Apps
B. Wave Analytics
C. Weekly Snapshots
D. Setup Audit Trails
Universal Containers keeps its Account data in Salesforce and its Invoice data in a third -party ERP system. They have connected the Invoice data through a Salesforce external object. They want data from both Accounts and Invoices visible in one report in one place. What two approaches should an architect suggest for achieving this solution? Choose 2 answers
A. Create a report in an external system combining Salesforce Account data and Invoice data from the ERP.
B. Create a report combining data from the Account standard object and the Invoices external object.
C. Create a Visualforce page combining Salesforce Account data and Invoice external object data.
D. Create a separate Salesforce report for Accounts and Invoices and combine them in a dashboard.
In their legacy system. Universal Containers has a monthly accounts receivable report that compiles data from Accounts, Contacts, Opportunities, Orders. and Order Line Items. What difficulty will an architect run into when implementing this in Salesforce?
A. Salesforce allows up to four objects in a single report type.
B. Salesforce does not support Orders or Order Line Items.
C. A report cannot contain data from Accounts and Contacts.
D. Custom report types cannot contain Opportunity data.
The head of sales at Get Cloudy Consulting wants to understand key relevant performance figures and help managers take corrective actions where appropriate. What is one reporting option Get Cloudy Consulting should consider?
A. Case SLA performance report
B. Sales KPI Dashboard
C. Opportunity analytic snapshot
D. Lead conversion rate report
Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?
A. Enable field history tracking on the Case object.
B. Create a report on Case analytic snapshots.
C. Install AppExchange packages for available reports.
D. Create Contact and Opportunity Reports and Dashboards.
To avoid creating duplicate Contacts, a customer frequently uses Data Loader to upsert Contact records into Salesforce. What common error should the data architect be aware of when using upsert?
A. Errors with duplicate external Id values within the same CSV file.
B. Errors with records being updated and inserted in the same CSV file.
C. Errors when a duplicate Contact name is found cause upsert to fail.
D. Errors with using the wrong external Id will cause the load to fail.
Cloud Kicks needs to optimize data stewardship engagement for a Salesforce instance.
Before proposing design recommendations, the Data Architect is first assessing relevant areas of Salesforce.
Which three areas are appropriate to assess? (Choose three.)
A. Assess the metadata xml files for redundant fields to consolidate.
B. Determine if any integration points create records in Salesforce.
C. Export the setup audit trail to review what fields are being used.
D. Run key reports to determine what fields should be required.
E. Assess the sharing model to determine impact on duplicate records.
Universal Containers (UC) has a complex system landscape and is implementing a data governance program for the first time Which two first steps would be appropriate for UC to initiate an assessment of data architecture? Choose 2 answers
A. Engage with IT program managers to assess current velocity of projects in the pipeline.
B. Engage with database administrators to assess current database performance metrics.
C. Engage with executive sponsorship to assess enterprise data strategy and goals.
D. Engage with business units and IT to assess current operational systems and data models.
Universal Containers (UC) is implementing a formal, cross -business -unit data governance program As part of the program, UC will implement a team to make decisions on enterprise -wide data governance. Which two roles are appropriate as members of this team? Choose 2 answers
A. Analytics/BI Owners
B. Data Domain Stewards
C. Salesforce Administrators
D. Operational Data Users
A Salesforce customer has plenty of data storage. Sales Reps are complaining that searches are bringing back old records that aren't relevant any longer. Sales Managers need the data for their historical reporting.What strategy should a data architect use to ensure a better user experience for the Sales Reps?
A. Create a Permission Set to hide old data from Sales Reps.
B. Use Batch Apex to archive old data on a rolling nightly basis.
C. Archive and purge old data from Salesforce on a monthly basis.
D. Set data access to Private to hide old data from Sales Reps.
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