Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements? Choose 1 answer.
A. Install an AppExchange product that provides Field Service functionality
B. Extend the Service Cloud configuration to handle Field Service cases
C. Utilize the standard objects Work Order and Work Order Line Items
D. Use real time API integration to connect Salesforce with an external field service application
What is a true statement in regards to converting a tabular, summary, ormatrix report to a joined report? (Choose 3)
A. The rows to display filter is not supported in joined reports
B. Report formula fields are not supported in joined reports
C. Bucket field are not supported in joined reports
D. Joined report blocks are formatted as matrix reports
E. Cross filter are not supported in joined reports
What is a true statement in regards to managing access to reports and dashboards? Choose 2 answers
A. Users with the "Manage Public Reports" permission can organize reports by creating custom report folders and sending invitations to users to access them.
B. Users must have certain permissions to access public, hidden, or shared folder.
C. Users with the "Manage Public Reports" and "Create and Customize Reports" permissions can create custom reports that all users can view.
D. Users that want to grant access to personal folders can manually share a personal folder with a user or public group.
How would you ensure that records of a particular object are visible only to the user, and users higher in the role hierarchy? choose 2 answers.
A. Set org wide sharing default for the object as private
B. Set org wide sharing default for the object as manager view
C. Define a profile list
D. Define a role hierarchy
The VP of sales at Universal Containers wants to have a set of screens to guide the inside sales team through collecting and updating data for leads. How can the App Builder accomplish this?
A. Visual workflow
B. Lightning Process Builder
C. Workflow
D. Lightning Connect
What metadata can be made manually in production without deployment? (Choose 2)
A. Apex class
B. Visualforce
C. Apex trigger
D. Reports and Dashboards
For which report types custom summary formulas are available? (Choose 3)
A. Joined
B. Summary
C. Tabular
D. Matrix
Universal containers wants to provide a different view for its users when they access an Account record in Salesforce1 instead of the standard web version. How can this be accomplished? Choose 2 answers
A. By adding a mobile layout and assigning it to a profile.
B. By adding quick actions in the publisher section.
C. By adding actions in the Salesforce1 action bar section.
D. By adding Visualforce page to the mobile cards section
Universal containers has a custom object that has a N:M relationship with opportunityLineItem carrying price and amount information. In order to compute total amounts and total prices per Opportunity using Rollup summary fields, what field type will you use.
A. Crossobject
B. Master-Detail
C. Lookup
D. Junction
UV has a customer base where many customers have the same or similar company names.
A. Update the account search layout list view filter settings.
B. Update the account search layout search results columns displayed.
C. Update the account search layout search filter fields.
D. Update the account search layout accounts tab columns displayed.
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