Which of the following is NOT an example of a common challenge of the Six Sigma Methodology within an organization?
A. lack of support
B. poor project execution
C. excess resources
D. lack of access to data
Which of the following is NOT an end goal of BOTH quality improvement programs and continuous process improvement?
A. Achieving a specific set goal
B. Reducing errors and defects
C. Improving efficiency
D. Improving profits
Six Sigma Teams use the ________ method when improving a product or process that already exists, and the ________ method when developing a new product or process.
A. DMAAC, DMAAV
B. DMAAV, DMAAC
C. DMAIC, DMADV
D. DMADV, DMAIC
Errors and costs ________ as sigma levels ________.
A. increase, increase
B. increase, decrease
C. decrease, decrease
When prioritizing Six Sigma projects within an organization:
A. The project with the statistically lowest sigma level should always be prioritized
B. The project with the highest potential cost savings should always be prioritized.
C. The project with the highest potential customer satisfaction increase should always be prioritized.
D. All of the above should be considered and statistically researched before choosing the best option for the organization at hand.
A Six Sigma level is calculated by which of the following equations:
A. (Opportunities - Defects)/Opportunities x 100
B. (Opportunities + Defects)/Opportunities x 100
C. (Defects - Opportunities)/Defects x 100
D. (Defects + Opportunities)/Defects x 100
Beta testing is the act of implementing a new idea, system or product on a large scale, controlled environment within the entire organization.
A. True
B. False
A process that performs at a 6 sigma level:
A. is considered statistically 'perfect'
B. has 3.4 defects per million opportunities
C. operates at a 99.99966% accuracy
D. all of the above
The statistical difference between a process operating at a 5 sigma level and a process operating at a 6 sigma level is markedly different when it comes to the number of defects present.
A. True
B. False
What does the Six Sigma mean?
A. ultimately reduces process costs
B. decreases customer satisfaction
C. is a methodology for process improvement
D. is a statistical concept that seeks to find variation in processes
E. all of the above
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