Cause and Effect diagram is also called the:
A. Fishbone Diagram
B. Virtual player
C. Pareto chart
D. All of these options
A YX diagram is a statistical tool:
A. 1
B. 0
C. Maybe
D. Sometimes
In a process FMEA, one must first:
A. Reduce the probability of occurrence
B. Reduce the severity
C. Increase the probability of detection
D. All of the above
In an FMEA what is the RPN if S=9, O=5, D=4:
A. 180
B. 160
C. 140
D. 120
Process mapping is:
A. a onetime event
B. a tool used for statistical validation
C. a tool used at the end of the DMAIC process
D. an ongoing living document used throughout the DMAIC process
Which of these defects per million opportunity (DPMO) levels approximate to four Sigma quality?
A. 308357
B. 66807
C. 6210
D. 233
Project Charter is a document that provides:
A. a framework and opinion for an improvement project
B. a framework and objective for an improvement project.
C. the constitution and values of the organization
D. a policy for all employees to follow
Cost of Poor quality (COPQ) does not include:
A. internal failure costs
B. external failure costs
C. appraisal costs
D. marketing costs
Not reducing internal rejections may lead to an increase in:
A. Critical to Quality (CTQs)
B. Pareto analysis failure
C. Cost of Quality (COQ)
D. Critical to delivery (CTD)
A Critical to quality tree (CTQs) is used to:
A. understand the PandL of the business
B. break-down broad customer requirements into more easily quantified elements.
C. break-down broad vendor requirements into more easily qualified elements.
D. break-down broad shareholder requirements into more easily qualified elements.
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